Customer Success Manager (CSM)

SponsorCX • Lehi, UT

2d • Hybrid

About The Position

SponsorCX is a fast-growing SaaS company revolutionizing how sponsorships are managed. Our platform helps properties and sponsors streamline their workflow—from pitch to payment—cutting out spreadsheets and outdated tools. We have customers who are household names across the nation and world.

The Customer Success Manager (CSM) is responsible for driving customer outcomes, retention, and growth across a portfolio of accounts. This role owns the customer relationship post-sale and ensures customers successfully adopt and realize value from the platform.
CSMs operate with strong ownership, proactively guide customers, and collaborate cross-functionally to deliver a high-quality customer experience. This role balances responsiveness with strategic thinking to support both immediate needs and long-term success.

Requirements

• Minimum two years of experience in customer success, account management, or related roles
• Bachelor’s degree, or equivalent experience
• Experience working with SaaS products and customers
• Strong communication and organizational skills
• Ability to manage multiple accounts and priorities
• Experience with onboarding, training, or customer engagement
• Customer relationship management
• Communication and presentation skills
• Problem-solving and solution orientation
• Ownership and accountability
• Collaboration across teams
• Ability to manage multiple priorities

Responsibilities

• Manage a portfolio of customer accounts across onboarding, adoption, and renewal
• Own customer outcomes, ensuring successful use of the platform
• Guide customers on best practices and strategies for sponsorship management
• Lead onboarding and training to ensure effective product adoption
• Identify and address risks to customer satisfaction, retention, or usage
• Collaborate with Product and Engineering to communicate customer feedback and needs
• Partner with Sales on renewals, upsell opportunities, and account growth
• Provide high-quality, responsive customer support and issue resolution
• Communicate regularly with customers and internal stakeholders on progress and needs

Benefits

• Competitive compensation
• Majority of medical and dental insurance paid
• Unlimited PTO with a leadership team that encourages taking time off and using PTO to recharge
• 14 paid holidays, including one week off at the end of the year
• Paid maternity and parental leave
• Hybrid work schedule
• Stocked kitchen, company activities, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree