Homecare Customer Service Manager ( CSM )

All Ways Caring HomeCare•Knoxville, TN

1d•$19 - $21•Onsite

About The Position

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. This role plays a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include overseeing quality care and overall client satisfaction, supervising and providing guidance to Caregivers, managing employee scheduling, identifying problem situations, and implementing proactive solutions. The CSM will also maintain strong and positive relationships with referral partners, payor sources, and clients, ensure proper documentation and record-keeping, and conduct periodic home visits and safety checks.

Requirements

Prior scheduling and management or supervisory experience
Thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
Friendly, compassionate, and able to build positive relationships and partnerships
Experienced communicator and problem solver who is well-organized
Accountable, reliable, and ability to work independently with good judgement
Valid driver’s license and auto insurance
Effective verbal and written communication
Excellent customer service skills

Nice To Haves

Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Medical Background Preferred

Responsibilities

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks