Customer Success Manager (CA)

Esusu

5d • CA$110,000 - CA$140,000 • Remote

About The Position

Esusu is a financial technology and data platform dedicated to revolutionizing financial health, identity services, and inclusive decision-making. They aim to build credit access for all, addressing the issue of 45 million Americans being credit invisible and others facing financial challenges. Esusu has facilitated $50 billion in credit activity, has 5 million+ rental units in its network, and partners with leading real estate companies, government entities, fintechs, banks, and employers. Their mission is to create a financial system that is inclusive by design, where access is standard, and opportunity reaches everyone.

Requirements

• Communication - collaborate with internal and external stakeholders (e.g., executive leadership, account managers, property managers, onboarding teams), manage competing priorities, and articulate a vision and plan in a structured and a professional manner
• Adaptability - able to quickly understand business functions, people, processes, and technologies with analytical discipline, draw on experience, and use empathy to develop a point of view for action
• Strategic Thinking - able to translate high-level company strategic growth objectives into discrete and actionable strategic account plans, understands clients needs and develops a roadmap for success
• 5 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
• Comfort working independently and remotely

Nice To Haves

• Experience in real estate, property management, and or fintech preferred
• Experience in a startup environment preferred
• Experience with Jira and Salesforce is preferred

Responsibilities

• Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
• Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients.
• Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
• Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
• Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
• Monitor account health through business reviews and account planning.
• Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
• Actively contribute to team and cross-functional continuous improvement initiatives.

Benefits

• Competitive Salary - CAD 110,000 - 140,000 annually
• Comprehensive benefits via Deel (EOR), including public healthcare, pension, employment insurance, and workers’ compensation
• Private health coverage through Manulife (medical, dental, vision, mental health support, life insurance, AD&D, and long-term disability)
• Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
• In person and virtual team get togethers - To connect with your fellow Esusu colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed