Customer Success Manager (Japan)

Kharon

6d•Remote

About The Position

Kharon is seeking a full-time, Japan-based Customer Success Manager. The role is fully remote, with occasional regional travel. The Customer Success Manager owns and proactively manages an assigned client portfolio, acting as the primary point of contact and trusted advisor. The role leads renewals, identifies opportunities to expand existing accounts, and works across internal teams to resolve client questions about Kharon’s data, platform, and integrations. The manager also gathers client feedback for product improvements, delivers demonstrations and training, monitors customer health and product usage, and works to reduce churn and support subscriber ROI. Bilingual proficiency in Japanese and English is required. The position requires at least four years of relevant professional experience, experience with client onboarding, product demonstrations, and training, and the ability to navigate procurement and renewal negotiations. Familiarity with CRM tools and compliance topics is expected, along with the technical curiosity to troubleshoot issues and support light data integration. Kharon offers health insurance, pension and other insurance coverage, paid leave eligibility after six months of employment, three weeks of paid time off, and 15 statutory holidays. The stated base salary range is ¥12,000,000–¥14,500,000 JPY; bonuses, commissions, or benefits may be additional.

Requirements

At least 4 years of professional experience in account management, customer success, or business development.
Bilingual proficiency in Japanese at Native/N1 level and English at Business level.
Ability to navigate complex procurement processes and negotiate renewals and contracts effectively.
Experience leading client onboarding, delivering product demonstrations, and facilitating ongoing training through webinars or one-on-one sessions.
Exceptional communication and presentation skills, including the ability to explain complex concepts clearly to different audiences.
Strong analytical and problem-solving skills, including troubleshooting technical hurdles while maintaining a high-quality client experience.
Persistence and determination, with a track record of meeting or exceeding retention and growth targets in a fast-paced environment.
Familiarity with CRM tools such as Salesforce and ability to learn sophisticated data-driven platforms.
Technical curiosity and confidence troubleshooting, supporting light data integration, and quickly learning new systems or platforms.
Foundational understanding of compliance frameworks and topics including anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.

Nice To Haves

Direct experience in data intelligence, GRC, FinTech/RegTech, or Financial Crimes Compliance (AML/CFT/Sanctions).

Responsibilities

Own and proactively manage an assigned book of business as the primary client contact and trusted advisor.
Drive the full renewal lifecycle and identify opportunities to expand Kharon’s footprint within existing accounts.
Coordinate between clients and internal teams to resolve complex inquiries about Kharon’s data, platform functionality, and integration workflows.
Partner with Sales, Product, and Research teams to turn client feedback into product enhancements and help align the roadmap with market needs.
Maintain expert-level knowledge of Kharon’s data methodology, platform features, and the evolving regulatory landscape to deliver demonstrations.
Track client engagement metrics and health scores, intervene proactively to mitigate churn risk, and help ensure subscribers receive maximum ROI.
Conduct webinars and one-on-one training sessions to educate clients about new features.
Monitor client usage patterns and behavior to identify opportunities to upsell additional products or services.