Customer Success Manager
Protecht Group•Atlanta, GA
About The Position
Protecht is seeking a Customer Success Manager to join its growing team and deliver outstanding customer outcomes. The role owns a portfolio of customers, working with them to understand their goals, drive product adoption, and help them realise ongoing value from Protecht’s solutions. The Customer Success Manager partners with Sales, Product, and Support teams to create seamless customer experiences and contributes to customer growth, retention, and continuous improvement.
Requirements
- Proven experience in Customer Success, Account Management, or a similar customer-facing role.
- Strong relationship-building and stakeholder management skills.
- Commercial mindset and experience driving retention, adoption, and growth.
- Data-driven ability to interpret customer insights and translate them into action.
- Highly organised and able to manage multiple accounts and priorities.
- Proactive, solutions-focused, customer-obsessed mindset.
- Experience working with complex SaaS solutions, technology products, or B2B environments.
- Experience using CRM or customer success platforms.
Nice To Haves
- Familiarity with platforms such as Gainsight, Planhat, ChurnZero, or HubSpot.
- Experience managing enterprise or complex customer portfolios.
- Understanding of customer success frameworks and industry best practices.
Responsibilities
- Own and manage a portfolio of customers, acting as their trusted advisor and primary point of contact.
- Build long-term customer relationships by understanding objectives and aligning solutions to customer needs.
- Drive product adoption, engagement, and value realisation through proactive customer success strategies.
- Partner with Account Managers to identify and support growth and expansion opportunities.
- Deliver regular business reviews, insights, and reporting to demonstrate impact and ROI.
- Represent the voice of the customer by sharing insights with Product and internal teams.
- Collaborate cross-functionally to resolve issues and continuously improve the customer experience.
- Support customer user groups and webinars.
Benefits
- Flexible, supportive, and inclusive work environment.
- Opportunity to work on a globally used, purpose-driven product.
- A culture that supports growth, learning, and career progression.
- Certified Great Place to Work® for four consecutive years.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
