Customer Success Manager

WellHive • ,

8d • $90,000 - $120,000

About The Position

The Customer Success Manager (CSM) manages a portfolio of customer accounts, drives adoption of the WellHive platform, and helps customers realize the full value of their partnership with WellHive. The CSM is the primary customer contact, building trusted relationships with site leadership and end users while translating platform capabilities into measurable outcomes.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company.
• Track record of driving measurable customer outcomes.
• Strong relationship-building and stakeholder management skills.
• Comfort working with data and translating it into customer-facing insights.
• Excellent written and verbal communication skills.
• Ability to work in complex, multi-stakeholder environments.

Nice To Haves

• Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs.
• Background in healthcare scheduling, referral coordination, or community care.
• Experience driving adoption of a software platform with multiple user types.
• Experience using different software applications or CRMs to manage and monitor customer interactions.

Responsibilities

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each account.
• Build and maintain relationships with key stakeholders, including site leadership, program leads, and day-to-day end users.
• Drive platform adoption by helping end users integrate WellHive into their daily workflows.
• Monitor account health, identify risks early, and lead intervention efforts when issues arise.
• Partner with internal teams to address customer needs and share insights from the field.
• Communicate progress and trajectory to customers and internal stakeholders through structured reporting.
• Serve as a platform expert, helping customers get the most value from WellHive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed