EverHealth - Mid-Market Customer Success Manager (Remote, US)
About The Position
EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry. We’re seeking a Mid-Market- Customer Success Manager to support healthcare organizations using our EHR platform, with a strong focus on revenue cycle workflows, payments, and escalation leadership. This role requires a technically fluent CSM who is comfortable leading consultative discussions, managing complex escalations, and partnering cross-functionally within an evolving organization.
Requirements
- 4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
- Direct experience supporting or delivering an EHR platform
- Strong understanding of EHR, RCM, and healthcare payments workflows
- Proven expertise in escalation management, including executive-level situations
- Strong cross-functional partnership skills and ability to influence without authority
- Technical aptitude and comfort getting deep into workflows and data
- Excellent communication and stakeholder management skills
Nice To Haves
- Background in healthcare billing, claims, or practice operations
- Experience supporting mid-market healthcare organizations
- Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
- Salesforce and Customer Success tooling experience
Responsibilities
- Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
- Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
- Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
- Drive adoption and optimization tied to measurable business and financial outcomes
- Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
- Proactively identify risk and implement mitigation plans
- Lead Business Reviews focused on usage, workflow efficiency, and financial performance
- Identify and manage renewal and expansion opportunities
- Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
