Customer Success Manager - Healthcare SaaS

Droxi AI•Boston, MA

30d•Hybrid

About The Position

At Droxi, we’re improving the medical world by solving one of healthcare’s biggest headaches—EHR inbox overload. Our AI-powered solution is like the ultimate assistant, taking care of the tedious stuff so healthcare providers can get back to what they love: practicing medicine. We’re a small but mighty team and every day we’re working on something that truly makes a difference. If you’re passionate about healthcare and tech, you’ll love what we’re building here.

Requirements

Proactive, hands-on, and driven by solving problems rather than following a script.
Thrives in a fast-moving, unstructured environment where challenges are expected, and ownership is required.
3+ years in Customer Success, Account Management, or Implementation roles in SaaS, preferably in Digital Health or Healthcare.
Experience with U.S.-based customers.
Tech-savvy and comfortable navigating complex AI or NLP products.
Customer-focused, highly organized, and detail-oriented—but more importantly, resourceful and relentless in finding solutions.
Excellent English communication and presentation skills (native or near-native).

Nice To Haves

Experience working with primary care practices.

Responsibilities

Take ownership of our U.S. healthcare clients’ success and help us turn feedback into action.
Hands-on onboarding and implementation for new healthcare clients in the U.S., ensuring they get maximum value from our platform.
Train customers, troubleshoot complex issues, and proactively solve problems before they become blockers.
Build strong relationships with clients, acting as a trusted advisor and advocate for their needs.
Gather and translate customer feedback into actionable insights for Product, R&D, and Sales teams.
Deliver business reviews to customers and create client champions.