Customer Success Manager (Bilingual English-Quebec French)

Electric

2d•$100,000 - $110,000•Hybrid

About The Position

Electric is hiring a bilingual English and Quebec French speaking Customer Success Manager to support our expansion into Canada. In this role, you'll participate across the customer journey — conducting product demonstrations to help qualify and close new business, then owning the customer relationship from signature forward. Post-sales, you'll manage a dedicated book of business with accountability for adoption, retention, and growth. Your focus is on understanding what customers are trying to achieve and ensuring Electric helps them get there through strong onboarding, proactive engagement, and a consistently excellent experience.

Requirements

Fluent in both English and French-Canadian
2–4 years of experience in a customer-facing Customer Success, Account Management, or related role; B2B SaaS or MSP experience preferred
Comfortable owning and delivering product demonstrations, with an ability to connect platform capabilities to customer needs
Collaborative and adaptable, comfortable working in a fast-growing environment
Strong communicator with the ability to build rapport across a range of stakeholders
Organized and proactive, with the ability to manage multiple accounts and priorities simultaneously
Motivated self-starter who takes ownership and follows through
Exceptional written and verbal communication skills

Nice To Haves

Familiarity with IT terminology or security technology is a plus

Responsibilities

Conduct product demonstrations for prospective French-speaking clients, showcasing how our platform automates the employee lifecycle and mitigates operational risk
Provide consultative guidance on product integrations (HCM/HRIS) and IT security best practices, leveraging Electric's established frameworks and playbooks
Own a portfolio of accounts as the primary point of contact, building trusted relationships and deeply understanding each customer's business objectives
Manage the full post-sales lifecycle — from onboarding through renewal — identifying expansion and upsell opportunities along the way
Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI
Participate in business reviews, using data to demonstrate value and align on customer goals
Monitor customer health metrics and take proactive steps to mitigate churn risk
Partner with Sales, Product, Service Delivery, and Support to ensure customer needs are met and feedback is surfaced internally
Support incident and problem management for customer issues, driving them through to resolution
Contribute to team initiatives by sharing learnings and identifying process improvements