Customer Success Manager (French speaking)

Creative Force

3d • Remote

About The Position

At Creative Force, we work with some of the world’s biggest brands and retailers. Our customers operate at scale, move fast, and rely on our platform to power complex creative workflows across teams, regions, and markets. We are looking for a French-speaking Customer Success Manager to partner with our Enterprise customers and help them streamline the way they create content and get the absolute most value out of Creative Force. You will become a trusted advisor, strategic partner, problem-solver, and advocate for the customers you support. This role requires someone who is commercially minded and can independently own a portfolio, lead strategic customer conversations, identify growth opportunities, and proactively drive customer outcomes. It also involves contributing to a Customer Success team that is constantly learning, improving, and scaling. Experience creating playbooks, improving processes, or finding smarter ways to support customers at scale is a plus, but a mindset of ownership, curiosity, and continuous improvement is most important. You will join a team that genuinely cares about each other, celebrates wins together, and believes Customer Success should be proactive, strategic, and human.

Requirements

• French and English fluency is a strict requirement.
• Ability to confidently communicate with different stakeholders, from day-to-day users to senior decision-makers.
• Ability to navigate complexity, manage expectations, and stay calm when priorities shift.
• Organized, proactive, and able to keep momentum across multiple customer relationships.
• Commercially sharp and think strategically.
• Understand the business value the product delivers and how to tie it to customer outcomes.
• Comfortable leading strategic conversations with senior stakeholders.
• Ability to balance relationship-building with commercial awareness.
• Confident in owning customer conversations independently.
• Takes initiative, creates momentum, and solves problems proactively.
• Enjoys digging into workflows, identifying opportunities, improving adoption, and finding creative solutions.
• Thrives in collaborative, fast-moving environments.
• Genuinely enjoys building strong relationships with customers and teammates.

Nice To Haves

• Experience creating playbooks.
• Experience improving processes.
• Experience finding smarter ways to support customers at scale.

Responsibilities

• Partner with Enterprise customers to streamline content creation and maximize value from the Creative Force platform.
• Act as a trusted advisor, strategic partner, problem-solver, and advocate for supported customers.
• Own a portfolio of customers independently.
• Lead strategic customer conversations.
• Identify growth and expansion opportunities.
• Proactively drive customer outcomes.
• Contribute to the Customer Success team's learning, improvement, and scaling efforts.
• Potentially create playbooks, improve processes, or find smarter ways to support customers at scale.
• Dig into workflows, identify opportunities, improve adoption, and find creative solutions.
• Build strong relationships with customers and teammates across borders and time zones.

Benefits

• A fast-growing, exciting, and fun scaleup environment.
• Multiple international Employer Awards based on employee reviews.
• A flat and transparent organizational structure.
• True work-life balance.
• A collaborative international environment with colleagues across Europe and USA.
• A growing Customer Success function with opportunities to influence processes, strategy, and customer experience.
• A vibrant work culture.
• Company trips and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed