Customer Success Manager

Modo Energy•New York, NY

8d•Hybrid

About The Position

Modo Energy is the data platform at the centre of the energy transition, providing benchmarking, forecasting, and valuation tools for energy investors, developers, and operators. Founded in 2019, the company has over 80 employees across London, New York, Sydney, and Madrid, has raised $30M in Series B funding, and is described as AI-native and fast-moving. This role is a significant opportunity to join a rapidly scaling, category-defining company. The Customer Success Manager will be responsible for the product relationship with a portfolio of accounts, including onboarding new customers, driving product activation, and ensuring users derive value from the Modo Energy Terminal. This is a foundational position with the potential to influence the development of customer success strategies, playbooks, and tools.

Requirements

2–4 years in a customer success or account management role within a B2B SaaS environment.
Demonstrated ability to drive product adoption and manage a portfolio of accounts.
Strong product instinct, with the ability to learn quickly and become an expert.
Proactive approach to account health, with the ability to identify and address disengagement early.

Nice To Haves

Experience in energy, infrastructure, or data-driven research products.
Familiarity with CS tools such as HubSpot, Intercom, or Gainsight.
Exposure to energy markets or a strong willingness to develop this expertise quickly.

Responsibilities

Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start.
Drive feature adoption and user activation across your portfolio.
Own product and methodology queries, serving as the primary point of contact for customer questions.
Run regular check-ins and training sessions with users across your accounts.
Monitor account health and proactively identify and address potential risks.
Feed customer insights and product feedback back into the business.
Collaborate closely with the account management team to ensure a seamless customer support experience.