Customer Success Manager
About The Position
At Jamf, we empower people to be their best selves and do their best work. As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer relationship across your book of business, driving engagement and value realization while partnering cross-functionally to support long-term retention and growth. You will collaborate closely with the broader account team, including Sales and Technical counterparts, to deliver unified customer value and achieve strategic outcomes. This highly visible, customer-facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle. This role emphasizes consistency, execution quality, and proactive customer engagement across a defined book of business.
Requirements
- 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)
- Proven experience managing enterprise or mid-market accounts with complex needs. (Required)
- Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
- Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
- Excellent communication, negotiation, and executive presence skills. (Required)
- HS Diploma / GED Degree (Required)
Nice To Haves
- Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
- Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
- Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives. (Preferred)
- 2 Year /Associates Degree or higher (Preferred)
- Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred)
- A combination of relevant experience and education may be considered
Responsibilities
- Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
- Build and maintain executive-level and operational relationships with key stakeholders.
- Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
- Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
- Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
- Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.
- Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).
Benefits
- We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
- Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
- We set achievable targets, help each other out, and share best practices across the team.
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
