Customer Success Manager

Sparta • Houston, TX

10d • Onsite

About The Position

We are looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients — including hedge funds, oil majors, refiners, vessel owners and trading companies — and be responsible for their onboarding, adoption, retention and growth. As part of a small, global CS team, there's plenty of room to shape the role and grow with it.

Requirements

• Some knowledge of, or experience in, oil & gas, commodities, or trading — you understand the world our clients operate in.
• Experience in a customer-facing role such as Customer Success or Account Management — ideally supporting a data, intelligence, or SaaS product.
• Comfortable using AI and automation tools in your day-to-day work, and curious to find smarter ways of doing things.
• Strong communicator, comfortable building relationships and influencing stakeholders.
• Analytical and process-minded — you like understanding what drives client value.
• Proactive and comfortable with ambiguity — happy to figure things out and get stuck in.
• High level of integrity and alignment with Sparta's values.

Responsibilities

• Own onboarding, training and support for your client portfolio, driving product adoption and account health.
• Build strong relationships with clients, understanding their workflows and challenges.
• Partner with Sales to spot cross-sell and upsell opportunities, and manage renewal risk.
• Feed client insight back to the Product team to help shape the roadmap.
• Maintain and improve our Customer Success processes and tools.
• Help build a company-wide culture centered on customer success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed