Customer Success Manager, LATAM - Portuguese

NinjaOne•Tampa, FL

27d•Hybrid

About The Position

As a NinjaOne Customer Success Manager II focused on the LATAM region, you will serve as the lead point of contact for your portfolio of existing customers. Through frequent phone interactions, you will build and maintain strong customer relationships, support best practices and product adoption, negotiate contracts, and offer additional products and services to help customers realize the benefits of NinjaOne’s solutions while growing company revenue. The role requires fluency in English and Portuguese and is hybrid in Tampa, Florida, with office attendance four days per week: Monday, Tuesday, Thursday, and Friday. You will manage and grow your individual book of business by proactively engaging accounts, identifying cross-sell and up-sell opportunities, responding to customer requirements, and recommending solutions that meet customer needs. You will use Salesforce to research and document contact information, record activities, forecast opportunities, and communicate opportunity details. You will also stay informed about market conditions and competitive activity. NinjaOne describes itself as a provider of a unified IT operations platform serving nearly 40,000 customers in more than 140 countries. The company states that it has maintained a 98% customer satisfaction score for more than five years. This position is not eligible for visa sponsorship.

Requirements

Fluency in English and Portuguese.
Exceptional consultative skills, including clear communication, active listening, the ability to inspire and project confidence, and the ability to overcome objections.
Polished verbal and written communication skills in English and Portuguese.
Ability to remain resilient and calm while guiding customers through issues and escalations.
Proven track record of achieving and maintaining sales targets.
Extensive IT knowledge.
Experience as an Account Manager and ability to own a portfolio of accounts and guide customers through the customer journey.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Grow an individual book of business within a portfolio of existing LATAM customer accounts.
Proactively engage and reach out to accounts on a regular basis.
Serve as the single point of contact for assigned accounts and identify, qualify, sort, and develop cross-sell and up-sell opportunities.
Communicate with customers and respond to client requirements quickly and efficiently.
Analyze customer needs and present solutions that meet customer requirements.
Build and maintain relationships with stakeholders to support customer satisfaction and identify growth opportunities.
Research and document relevant contact information for existing leads in Salesforce.
Use Salesforce to document activities, accurately forecast opportunities, and communicate opportunity information appropriately.
Maintain knowledge of market conditions and competitive activities.
Perform other duties as needed.