Associate Customer Success Manager (Remote LATAM or US)

Whippy

10h•Remote

About The Position

Whippy is hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers, primarily in the staffing industry. The role is designed for someone early in their career, with 0–1 years of experience; new graduates are welcome. The successful candidate will ramp alongside the Head of Customer Success and experienced teammates before taking ownership of their own customers. The position covers the customer lifecycle from onboarding and implementation through renewal and expansion. The Associate Customer Success Manager will help customers achieve business outcomes with Whippy’s communication, automation, and AI agent products by understanding their needs, building useful workflows and solutions, demonstrating value, and identifying growth opportunities. The role combines technical product expertise, strategic problem-solving, and commercial ownership, including responsibility for gross and net revenue retention. This is a remote role open to candidates based in Latin America or the United States. The workday starts at 8 a.m. Eastern Time, and the employee must be able to work Eastern hours. The role is part of a six-person Customer Success team and reports directly to the Head of Customer Success. Compensation is competitive based on experience and includes monthly performance bonuses.

Requirements

0–1 years of experience; new graduates are welcome.
Excellent communication skills, including clear writing and speaking, setting expectations, and proactive communication with customers and teammates.
Ability to process information quickly, ask for needed information, and arrive prepared for calls.
Curiosity, coachability, low ego, and willingness to seek and apply feedback.
Comfort with technical tools and interest in understanding how products work and building useful solutions; coding is not required.
Strategic and commercial judgment, including comfort owning performance metrics and participating in upgrade conversations.
Strong opinions and sound judgment about customer experience.
Self-direction, initiative, organization, ability to manage a book independently, and calm under pressure.
Fluent written and spoken English.
Based in Latin America or the United States and able to work Eastern hours, with the workday starting at 8 a.m. ET.

Nice To Haves

A STEM or technical degree, or evidence of entrepreneurial experience such as having started, built, or run something.
Customer-facing internship or job experience.
Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Responsibilities

Own a book of business from onboarding through renewal and expansion, serving as the single point of contact and trusted advisor.
Maintain a proactive cadence for every account, including prepared calls, clear agendas, mutual success plans, and follow-through.
Master Whippy’s products and customers’ businesses, and build workflows, AI agents, and automations that address customer problems.
Learn through shadowing calls, coaching, and increasing ownership over time.
Contact customers proactively, ask questions, and address issues before they become escalations.
Own gross and net revenue retention and work toward performance targets.
Connect product usage to business outcomes and report value using metrics customers care about.
Identify expansion signals and pass qualified warm leads to sales when customer usage outgrows the contract.
Turn customer wins into case studies, references, and testimonials.
Give customers candid, strategic advice, including steering them away from work that will not advance their business.
Advocate for customers by sharing their feedback with product, sales, and engineering.
Experiment with improvements, iterate, and document learnings.