Associate Customer Project Manager (Remote LATAM or US)

Whippy

8h•Remote

About The Position

Whippy is hiring an Associate Customer Project Manager for its customer success team. This customer-facing role owns a book of customers and runs their projects end to end, from kickoff through launch and into follow-on work that grows the account. The role focuses mainly on customers in the staffing industry, helping them achieve desired business outcomes by building workflows, AI agents, and automations with Whippy’s products and customer data. The position is designed for someone early in their career, with 0–1 years of experience; new graduates are welcome. The hire will ramp with the Head of Customer Success and experienced teammates through shadowing and coaching, then take ownership of customers as they demonstrate readiness. The role combines technical product work, strategic customer problem-solving, and commercial responsibility for retention and expansion. It is remote and open to candidates in Latin America or the United States, with work during Eastern hours beginning at 8 a.m. ET. Whippy describes its customer success team as a high-performance, revenue-focused team that values initiative, communication, experimentation, customer advocacy, and building solutions directly in the product without relying on engineering. Compensation is competitive based on experience and includes monthly performance bonuses.

Requirements

0–1 years of experience; new graduates are welcome.
Fluent written and spoken English.
Based in Latin America or the United States and able to work Eastern hours; the workday starts at 8 a.m. ET.
Strong communication skills, including clear writing and speaking, setting expectations, and keeping customers and teammates informed.
Proactive and fast-moving; processes information quickly, asks for needed information, and prepares for calls.
Curious, coachable, low-ego, and receptive to feedback.
Comfortable learning technical tools and building useful solutions; coding is not required.
Strategic and commercially minded, with comfort owning a number and discussing upgrades.
Self-directed, organized, calm under pressure, and able to manage a customer book independently.
A STEM, engineering, or technical degree, or evidence of entrepreneurial initiative such as starting, building, or running something.

Nice To Haves

Experience managing projects in school, internships, or on a job site.
Experience in the staffing industry.
Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Responsibilities

Run customer projects end to end, including scope, plans, timelines, ownership, follow-through, launch, and results.
Keep customers and internal teams aligned through prepared calls, clear agendas, written recaps, and mutual success plans.
Own customer relationships from onboarding through renewal and expansion.
Learn Whippy’s products and build the workflows, AI agents, and automations required for customer projects without waiting on engineering.
Learn through shadowing, coaching, and progressively taking on more ownership.
Contact customers proactively, ask questions rather than make assumptions, and address issues before they escalate.
Own gross and net revenue retention and work toward performance targets.
Connect product usage to business outcomes and report value using metrics customers care about.
Identify expansion signals and refer qualified leads to sales when customer usage exceeds the contract.
Turn customer wins into case studies, references, and testimonials.
Give customers honest strategic advice, steering them toward work that will benefit their business.
Advocate for customers by sharing their feedback with product, sales, and engineering.
Experiment with improved ways of working and document the results.