Enterprise Customer Project Manager (Remote LATAM or US)

Whippy

10h•Remote

About The Position

Whippy is hiring a customer-facing Enterprise Customer Project Manager for its Customer Success team. The role owns a focused book of the company’s largest and most complex customer accounts and runs customer projects from scoping and kickoff through launch, results, renewal, and expansion. The work focuses mainly on staffing customers and involves coordinating executives, recruiters, and operations teams across multiple branches. The position combines project management, product implementation, strategic customer guidance, and commercial account ownership. The successful candidate will learn customers’ workflows and data systems, build workflows, AI agents, and automations in Whippy without waiting on engineering, connect product usage to measurable customer outcomes, and identify opportunities to grow accounts. The role works closely with a six-person Customer Success team and reports directly to the Head of Customer Success. It is remote and open to candidates in Latin America or the United States, with work scheduled to Eastern hours starting at 8 a.m. ET. Compensation is competitive based on experience and includes monthly performance bonuses.

Requirements

At least 5 years managing complex, multi-stakeholder projects with real deadlines; customer-facing experience is ideal.
Fluent written and spoken English.
Based in Latin America or the United States and able to work Eastern hours, starting at 8 a.m. ET.
Strong communication skills, including clear writing and speaking, setting expectations, and proactive communication with customers and teammates.
Able to process information quickly, ask for needed information, and prepare for calls.
Curious, coachable, low-ego, and receptive to feedback.
Comfortable learning technical products and building useful solutions; coding is not required.
Strategic and commercially minded, with comfort owning retention and growth targets and discussing upgrades.
Self-directed, organized, proactive, and calm under pressure.

Nice To Haves

Experience working in software.
Experience in staffing or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.
Experience in construction, engineering, operations, or a similar field is welcomed, particularly for candidates with unconventional career paths.

Responsibilities

Run customer projects end to end, including scope, plans, timelines, owners, and follow-through until projects are live and delivering results.
Keep customers and internal teams aligned using prepared calls, clear agendas, written recaps, and mutual success plans.
Own customer relationships from onboarding through renewal and expansion.
Learn Whippy products and build the workflows, AI agents, and automations required for customer projects without waiting on engineering.
Manage relationships across executives, recruiters, and operations teams at large customers, supported by account plans.
Proactively contact customers, ask questions, and address potential problems before they become escalations.
Own gross and net revenue retention and work toward performance targets.
Connect product usage to customer business outcomes and report value using metrics customers care about.
Identify expansion opportunities and pass warm leads to sales when customer usage exceeds the contracted scope.
Turn customer successes into case studies, references, and testimonials.
Give customers candid strategic guidance, steering them toward work that will advance their business outcomes.
Advocate for customers by sharing feedback with product, sales, and engineering teams.
Experiment with better ways of working and document findings.
Work proactively and independently while maintaining organization and managing a book of accounts.