Customer Success Manager - DOD/DOW

UiPath • Remote, PA

5d • $135,000 - $155,000

About The Position

UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical transformation and AI initiatives for clients across the Department of War. This is a delivery-focused role where you'll act as a functional forward-deployed engineer, bridging technical execution with strategic customer engagement in the federal government space.

Requirements

• 3+ years working with public sector/government clients with demonstrated passion for federal mission work
• Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
• Comfort with technical project execution and hands-on problem-solving in complex environments
• Ability to thrive in UiPath's evolving customer success model

Nice To Haves

• Experience with federal system integrators (e.g., Protiviti, Deloitte, Accenture Federal)
• Background in AI and automation consulting
• Familiarity with UiPath platform (training provided)
• Located in the DMV area

Responsibilities

• Drive Project Delivery: Take hands-on ownership of customer implementations, unblocking technical and political hurdles to ensure successful outcomes
• Bridge Technical & Business: Serve as the functional liaison between product engineering teams and customer delivery teams, translating complex technical requirements into actionable solutions
• Navigate Federal Complexity: Manage communications across multiple stakeholders, handle political sensitivities, and deliver executive-level readouts
• Enable AI & Automation: Support customers in leveraging UiPath's agentic AI capabilities, including LLM integration and agent-building in secure government environments
• Collaborate with Technical Teams: Partner closely with Technical Account Managers (TAMs) who handle development work, while you focus on project orchestration and customer success
• Own the Agentic Transformation Roadmap: Define and drive the client's automation strategy, from planning through value realization, coordinating across internal and external workstreams

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed