Customer Success Manager - Youth, Club & High School

Hudl • Lincoln, NE

27d • Hybrid

About The Position

At Hudl, we build great teams and hire the best to ensure you're working with people you can constantly learn from. We foster a culture where everyone feels supported, and our employees feel it, evidenced by our recognition as one of Newsweek's Top 100 Global Most Loved Workplaces. We see ourselves as the team behind the team, supporting the lifelong impact sports can have. Our products help teams worldwide analyze data, capture video, share highlights, and more. We are looking for a Customer Success Manager to join our growing team. In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl’s technology with their athletic and operational goals. Your mission is to command your territory by securing industry-leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account. You will be the bridge between initial sales and long-term expansion. You’ll partner with Account Executives (AEs) to ensure a seamless transition and successful onboarding for new accounts, while collaborating with Account Managers (AMs) to maintain a pulse on customer health. By becoming an expert on your customers' needs, you’ll be the engine that identifies expansion opportunities and fuels revenue growth across your territory. This role has the opportunity to be placed into one of our three markets: High School, Club, or Fan.

Requirements

• A Relentless Advocate: Passionate about the user experience, willing to engage in tough conversations and go the extra mile to turn dissatisfied users into long-term partners.
• A Command Communicator: Ability to communicate with clarity, leading web demos and navigating renewals over the phone, translating technical value to stakeholders and decision-makers.
• Commercial & Data Acumen: Understanding of the sales funnel, ability to spot expansion signals, and comfort using health scores and engagement metrics to prioritize daily tasks.
• Technology Savvy: Quick grasp of product market fit and comfort using tools like Salesforce, Salesloft, and other platforms to track touchpoints and trends.
• Master of Prioritization: Ability to balance a heavy workload, from onboarding new accounts to holding program reviews, without dropping the ball.
• Growth Mindset: A natural inclination to continuously improve and never settle for the status quo.

Nice To Haves

• An Innovator: Eagerness to find better ways of doing things, refine processes, and find creative solutions.
• Sports Industry Experience: Prior experience as a coach, athlete, or administrator, understanding the rhythm of seasons and customer pressures.
• SaaS Background: Experience in a client-facing role at a tech company, understanding subscription renewals and churn.
• Familiarity with the Hudl Suite: Prior use of Hudl products, enabling immediate understanding of the language used by power users.

Responsibilities

• Execute High-Impact Onboarding: Architect a customer’s first experience with Hudl, ensuring every program hits the ground running, sees immediate value, and builds momentum for long-term success.
• Maximize Territory Impact: Drive deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow for maximum return on investment.
• Drive Strategic Engagement: Ensure Hudl remains central to customers’ programs by conducting reviews and strategy sessions with Coaches and Directors, providing education and roadmaps to achieve program goals and secure long-term renewals.
• Champion the Hudl Ecosystem: Continuously communicate the value of the full Hudl suite, identifying opportunities to bridge program gaps with broader offerings and turning functional users into power users.
• Master the Metrics: Use data to proactively identify at-risk accounts, keeping engagement high, churn low, and expansion revenue growing.

Benefits

• Flexible vacation time
• Company-wide holidays
• Timeout (meeting-free) days
• Remote work options
• Employee Assistance Program
• Employee resource groups
• Fitness partner Peerfit
• Medical insurance (including vision, dental, fertility healthcare, and family forming benefits)
• 401(K) matching up to 4%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed