Customer Success Manager (m/w/d)

No Isolation

8d•Remote

About The Position

No Isolation is seeking a Customer Success Manager with experience in the German education sector to join their growing team in Germany. This role focuses on helping schools, municipalities, and education authorities adopt and effectively use their technology, AV1, to tackle school absence and improve learning continuity and belonging for students who cannot be physically present. The company is an EdTech scale-up operating across Europe, aiming to help educators bring learning and belonging to every child. The AV1 robot is used in 19 countries to support schools in improving attendance, belonging, and learning continuity. This position offers the chance to make a significant impact by partnering with educators and authorities in North Rhine-Westphalia (NRW) to implement AV1, enabling absent students to stay connected and facilitating their return to the classroom. The role involves building trusted partnerships, leading onboarding and implementation projects, becoming an expert on AV1, collaborating with account managers, and providing insights to improve the company's support and adapt to the evolving education landscape.

Requirements

Minimum of 10 years’ experience in the education sector, ideally some in a leadership position.
Experience in teaching, school leadership, advisory roles, inclusion, or school development — ideally as a senior practitioner (e.g. in Schulleitung, Rektorat or Stellvertretende Schulleitung roles).
Strong understanding of how to navigate the German education system, particularly Länder structures, Schulträger, and Kommunen.
Experience collaborating with schools, municipalities, or education authorities at a leadership level.
Ability to navigate both pedagogical and administrative contexts.
Native or near-native (C1/C2) German.
Good written and spoken English.
Credibility, empathy, and structure in every conversation.
Comfortable taking ownership.

Nice To Haves

Curious about how your expertise can create impact beyond the traditional classroom.

Responsibilities

Build trusted partnerships with schools, municipalities (Kommunen), and education authorities, becoming a valued advisor on tackling school absence and helping customers achieve long-term success with AV1.
Lead customer onboarding and implementation projects, defining success measures and ensuring customers realize the full value of AV1.
Become the go-to expert on AV1, advising on best practice, change management, and how to maximize adoption and impact.
Work closely with Account Managers to engage education leaders and decision-makers, identify opportunities to expand the adoption of AV1 across schools, trusts, local authorities, and regions, and support strategic customer conversations.
Bring credibility, insight, and empathy to every interaction, helping educators create lasting impact while strengthening AV1's reach across Germany.
Ensure AV1 is not just technology, but a meaningful inclusion tool within the German education system, drawing on background in education.
Provide insights from the field (what's working, what schools are struggling with, where the German education system is heading) to help continuously improve support and adapt to the evolving education landscape.