Customer Success Manager, Bilingual (Spanish)

Keeper Security

4d

About The Position

Keeper is hiring a driven, bilingual Spanish-speaking Customer Success Manager for its B2B sales division. The position manages an established portfolio of SMB customers and grows revenue through renewals, cross-sells, and upsells. The role combines customer success, account management, technical guidance, and sales, with an emphasis on helping customers realize value from Keeper’s cybersecurity products and protecting their businesses from password-related breaches.

The Customer Success Manager maintains regular engagement with named accounts, builds relationships with senior leaders and C-level contacts, conducts technical and quarterly business reviews, advises customers on best practices, and resolves issues independently or with other Keeper teams. The role also analyzes portfolio data to identify opportunities and risks, drives renewals and expansion, gathers customer advocacy, supports occasional sales or marketing calls and webinars, and contributes to improving Keeper’s Customer Success programs and processes.

The role can be 100% remote from select locations. Candidates based in the Chicago, Illinois metro area may have the opportunity to work a hybrid schedule.

Requirements

• At least 1 year of experience in account management, SaaS Customer Success, or sales roles.
• Fluency in spoken and written Spanish and English.
• Strong technical knowledge of software integrations such as SSO and directories, implementation, onboarding, and support.
• Motivation to solve customer problems and demonstrated ability to anticipate challenges.
• Experience working with and selling to enterprise organizations, C-level executives, and IT and cybersecurity executives.
• A strong sense of autonomy, ownership, and commitment to helping customers realize value.
• Energetic and self-motivated, with the ability to work as a team player and proactively solve problems creatively.
• Aptitude for learning software and strength with business applications.
• Ability to manage multiple priorities with close attention to detail.
• Strong written and verbal communication and interpersonal skills, with diplomacy, tact, and poise when handling customer issues and escalations.
• Working knowledge of Salesforce.com.

Nice To Haves

• Undergraduate degree (BA/BS) preferred.
• Experience working in the IAM industry.

Responsibilities

• Meet or exceed sales targets within the SMB cohort.
• Communicate with Spanish- and English-speaking customers in writing and verbally.
• Build relationships with customer senior management and develop relationships with C-level contacts.
• Negotiate contract renewals, cross-sells, upsells, and licensing agreements.
• Work with customers to establish business and technical goals and assess potential through technical and quarterly business reviews.
• Maintain a structured engagement cadence with named customer accounts; present Keeper solutions, troubleshoot challenges, coordinate issue management with Keeper teams, and close deals.
• Advise customers on best practices for securing their businesses against password-related breaches.
• Proactively manage an assigned customer portfolio to deliver value throughout the customer lifecycle.
• Stay current on Customer Success best practices and industry trends, and serve as a Customer Success and cybersecurity advisor to customers.
• Navigate customer procurement practices and negotiate licensing contracts.
• Resolve customer issues independently and in collaboration with Keeper teams, using technical knowledge of Keeper solutions and password management.
• Maintain customer engagement, adoption, and communication, and conduct quarterly business reviews covering vulnerabilities and product features.
• Become an expert on Keeper products and occasionally participate in sales or marketing calls and webinars as a Keeper subject matter expert.
• Drive customer advocacy through references, referrals, and case studies.
• Use data-driven portfolio reviews and analysis to prioritize opportunities and risks, renew and expand contracts, and meet or exceed individual and team quotas.
• Contribute to the evolution of Keeper’s Customer Success programs and processes and uphold high standards for customer success initiatives.
• Stay knowledgeable about changes, updates, and new Keeper products.
• Support a strong team environment and maintain high work standards.
• Go the extra mile to support customer success.

Benefits

• Medical, dental, and vision coverage, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance for employees, spouses, and children.
• Voluntary short- and long-term disability insurance.
• 401(k) with Roth and traditional options.
• Generous PTO plan that recognizes commitment and seniority.
• Paid bereavement and jury duty leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed