Customer Success Manager (Remote)

LegalOn Technologies

2d • $85,000 - $97,000 • Remote

About The Position

LegalOn Technologies is seeking a highly motivated, customer-focused Customer Success Manager to help ensure customer success and satisfaction. As an early member of the Customer Success team, you will help develop and execute processes and have an opportunity to make an early impact on company growth with visibility from leadership. You will serve as the primary point of contact for customers, helping them maximize the value of LegalOn’s technology and providing support and guidance throughout their customer journey.

Requirements

• At least 4 years of experience in customer success or account management.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Strong problem-solving and analytical abilities.
• Adaptability and determination to thrive in a fast-paced, evolving environment while the company refines product-market fit.
• Proficiency with customer relationship management (CRM) software.
• Authorization to work for any employer in the United States; the company cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

• A JD or relevant work experience in the legal or contract review space is strongly preferred.
• Experience in the legal or technology industry is preferred.

Responsibilities

• Establish and maintain long-term relationships with product buyers and users.
• Understand customers’ needs and business goals and align solutions with their objectives.
• Develop deep knowledge of the company’s products and services.
• Educate customers on using the products to optimize contract review processes.
• Guide new customers through onboarding and support early success and product usage.
• Provide ongoing customer training.
• Anticipate and promptly address customer questions, issues, and challenges.
• Collaborate with technical support to resolve customer concerns in a timely manner.
• Solicit customer feedback and represent the voice of the customer within the organization.
• Communicate customer needs and potential product enhancements to the product development team.
• Monitor customer usage and satisfaction data and identify renewal and upselling opportunities.
• Collaborate with sales to support customer retention and revenue growth.
• Maintain accurate records of customer interactions and feedback.
• Generate and analyze reports on customer health, usage, and success metrics, and develop action plans as appropriate.

Benefits

• Competitive salary and bonus structure.
• Generous paid time off policies.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed