Customer Success Manager
About The Position
As a Customer Success Manager on the New Client Success (NCS) team, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. During the critical early stages of an account, you will partner directly with brands to help develop program and partner strategy. Your strategic guidance will help establish a strong foundation, ensuring brands are positioned for immediate success and sustainable growth. You’ll balance program optimization with partner ecosystem development, focusing on driving both performance outcomes and partner expansion. By combining product expertise with strategic partnership knowledge, you’ll enable brands to launch confident and scale effectively from day one.
Requirements
- 3+ years of experience in affiliate marketing
- Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
- Consistent track record of providing stellar support to customers
- Embraces teamwork and cross-team collaboration
- Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus)
- A healthy dose of initiative and the ability to remain flexible
- Detail-oriented and able to efficiently prioritize tasks
- Be a critical thinker and an inventive problem-solver
- Professional communication skills
- Enthusiastic teammate
- Great conflict resolution skills
- Excellent time management skills
Nice To Haves
- Business, Marketing, or related field a plus
- Affiliate & Partnerships a Plus
Responsibilities
- Delivering world-class support to our top clients.
- Maintain a balanced proactive/reactive relationship with your assigned accounts.
- Dedicated duties include account monitoring, regular check-ins, and relationship building.
- Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts
- 401(k)
- Responsible PTO policy
- Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
- Monthly gym reimbursement policy
- Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Free Coursera subscription
- PXA courses
- 26 weeks of fully paid leave for the primary caregiver
- 13 weeks fully paid leave for the secondary caregiver
- Technology stipend to help you set up your home office
- Monthly allowance to cover your internet expenses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
