Customer Success Manager

Singular

21h

About The Position

Singular is a leading marketing measurement platform used by over 1,000 global brands. We are seeking a Customer Success Manager to join our team, focusing on managing relationships with our largest and most advanced customers. In this role, you will be the central point of contact for post-sales customer lifecycle management, collaborating with Solutions Engineers, Account Executives, and Support teams. Your primary responsibilities will include managing customer relationships, coordinating with internal teams (product, marketing, etc.), driving platform adoption, and ensuring customers derive maximum value from Singular. This position offers the opportunity to help influential companies solve complex data problems and define roadmaps for their success. We are looking for individuals passionate about customers and data-driven results.

Requirements

Ideally, 5+ years of experience in Management Consulting or Customer Success.
Experience working with complex technologies and multiple stakeholders across different divisions.
Strong leadership skills.
Impressive executive presence and communication skills.
Extremely data-driven with the ability to understand data sets and leverage them to drive customer outcomes and adoption.
Proven track record in a consulting role and a customer-facing environment.
Ability to leverage business acumen to assess client needs and drive outcomes.
Expertise in leading meetings with strong presentation skills.
Excellent collaborator with the skills to engage across multiple teams to drive necessary outcomes.

Nice To Haves

Industry experience, specifically familiarity in mobile, data-driven marketing, and SaaS solutions for marketing.

Responsibilities

Serve as the quarterback for a select portfolio of enterprise customers, driving impactful outcomes and growth.
Act as the primary business point of contact and trusted consultant for clients.
Gain a deep understanding of client business needs and create tangible, long-term goals.
Develop and deliver a roadmap to success, driving product adoption and ongoing usage of Singular.
Promote customer satisfaction and advocacy.
Manage customer relationships, acting as a trusted advisor to executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance.
Partner with the Sales team to advance account renewals and expansion.
Align marketing executives with their goals and plan/execute roadmaps to achieve desired outcomes.
Ensure the success of sophisticated customers in achieving their marketing goals.
Proactively identify account risks and develop save plans.
Analyze customer portfolio to identify risks and opportunities, prioritizing for impact.
Communicate performance opportunities and technical overviews to coordinate solutions across internal teams.
Become an expert on the Singular platform and integrations, staying current with industry trends in data and analytics.
Ensure enjoyment and fulfillment in the role.