Customer Success Manager

Cardinal Services • Coos Bay, OR

1d • Onsite

About The Position

Cardinal Services in Coos Bay, Oregon is seeking a Customer Success Manager to join their dynamic Customer Success team. This role is crucial for ensuring clients receive timely, accurate, and thoughtful support. The Customer Success Manager will act as a front-line customer champion, guiding client requests, coordinating with internal teams, and ensuring smooth client workflows. The ideal candidate is a people person who enjoys problem-solving, collaboration, and helping others succeed.

Requirements

• A strong understanding of what it takes to build and support positive client relationships
• Previous experience in customer success, staffing, human resources, benefits, or a related field (HR experience a plus)
• Excellent communication and customer service skills developed through front-line experience
• Strong judgment and problem-solving abilities
• Comfort working with multiple requests and priorities in a team setting
• Computer proficiency, Microsoft Office, phone communication, and basic CRM or case-tracking tools
• A genuine “customer‑first” attitude and willingness to collaborate

Responsibilities

• Serving as the initial contact for incoming customer questions and requests
• Assessing needs for urgency, complexity, and next steps
• Resolving requests within your scope of training and experience
• Initiating workflows
• Partnering closely with other Cardinal teams
• Ensuring clear documentation and smooth handoffs
• Identifying bottlenecks and sharing feedback to improve processes

Benefits

• Health, dental, and vision coverage
• Paid time off
• 401(k) retirement plan
• Employer wellness plan contribution
• Clothing allowance
• Education and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed