Customer Success Manager, Latam

Invicti Security•Austin, TX

1d•Hybrid

About The Position

Invicti Security helps more than 4,000 organizations worldwide secure web applications and APIs with the industry’s most accurate application security platform, powered by 20 years of technology leadership in DAST. Combining proof-based testing, runtime intelligence, and continuous innovation, Invicti enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster. This role is for a customer-focused professional with at least 2-3 years of SaaS Customer Success or Account Management experience. The ideal candidate is a self-starter who will go to great lengths to maintain the highest levels of satisfaction among Invicti’s customer base. The ability to work within fast-paced environments and exercise a strategic mindset is crucial. The goal is to ensure all clients in the portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

Requirements

A minimum of 2-3 years of experience in Customer Success or Account Management
Professional English and Spanish verbal and written communication
Experience building relationships with clients
Familiarity with managing customer renewals and upsells
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details
Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
Experience working with channel partners to support customer needs
Willingness to travel to customer locations

Responsibilities

Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
Acting as the voice of the customer
Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
Retaining long-term partnerships by independently renewing and expanding successful customers
Dominating quarterly metrics concerning customer retention, price increase, and upselling
Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conducting Quarterly Business Reviews in order to drive positive customer outcomes
Independent analysis of data in order to discover insights that drive recommendations for clients
Tracking accounts to identify churn risks and working proactively to mitigate such risks
Working closely with LATAM channel partners to further develop and expand our LATAM business

Benefits

100% of employee health care, vision and dental premium costs covered
75% of health care and 50% vision/dental premium cost contribution for dependents
Coverage effective your first day
Employee Assistance Program (Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more)
16 week paid leave for birthing parent recovery
4 week paid leave for non-birthing/bonding parent
401(k) Savings Plan with 50% up to 6% company match and 100% annual cliff vesting
Discretionary Time Off (flexible vacation schedule)
Quarterly Thrive-Wellness Days (one extra vacation day per quarter)
5 days of paid Volunteerism Time Off each year
Paid Birthday Off
Ongoing recognition & rewards
A Culture that emphasizes personal and professional growth
Competitive compensation
Meaningful benefits
Opportunities for recognition and development