Customer Success Manager II - NBA / WNBA

Hudl • Omaha, NE

9d • Hybrid

About The Position

Hudl is hiring a Customer Success Manager to join its sales team, focusing on customer renewals for NBA and WNBA customers. The role manages a portfolio of clients across a territory in the United States, working directly with video coordinator staff and coaches and collaborating with an Account Executive. The CSM helps customers realize the value of their subscriptions while supporting the company’s return on investment.

The position involves building trusted customer relationships, demonstrating Hudl products, educating customers, providing account support, and carrying out engagement and commercial activities. The CSM works toward quarterly and annual revenue and engagement targets, leads customer meetings to understand needs, and identifies opportunities to expand service use. The role is based in Lincoln or Omaha, Nebraska, and requires working in the Lincoln office three days per week.

Requirements

• Experience working with video coordination staff and basketball coaches at the professional basketball level.
• Experience with Hudl products.
• Experience in a client-facing role, preferably at a technology company.
• Mastery of Hudl’s Pro Suite for basketball and expertise in elite basketball workflows.
• Ability to drive Hudl’s value across multiple departments within an elite organization.
• Strong communication skills with internal and external stakeholders, including the ability to handle difficult conversations.
• Strong time management skills to balance business reviews, customer support, workflow advice, and expansion opportunities.
• Growth mindset.

Nice To Haves

• Sales experience as an Account Executive or Customer Success Manager.
• Experience collaborating cross-functionally with customer support, product, and operations teams on customer feedback and challenges.
• Coaching or athletics background.
• Ability to diagnose problems and find creative, effective solutions for customers.

Responsibilities

• Develop strong customer relationships and maximize satisfaction across a portfolio of accounts.
• Demonstrate products and educate customers.
• Provide support and account management, including engagement and commercial activities.
• Work toward quarterly and yearly revenue and engagement targets.
• Run meetings to understand client needs and identify opportunities to upsell additional services.
• Support customers with unique product issues and advise on workflow best practices.
• Conduct effective business reviews and identify expansion opportunities.

Benefits

• Flexible vacation time and company-wide holidays.
• Paid sabbatical every five years.
• Professional development resources and opportunities.
• Medical plans for employees and families, including vision, dental, and fertility benefits.
• Employee Assistance Program (EAP) and Employee Resource Groups.
• 401(k) matching up to 4% of the employee’s contribution.
• Office facilities and technology stack and hardware to support work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed