Customer Success Manager, Enterprise
About The Position
As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru’s unified, AI-powered platform. This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru’s most strategic accounts. Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact.
Requirements
- 3–6+ years of customer success or account management experience in SaaS
- Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
- Proven ability to build executive relationships and drive strategic conversations
- Strong business acumen and consultative approach
- Excellent communication and presentation skills
- Experience working cross-functionally in complex environments
Responsibilities
- Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)
- Build and maintain relationships with executive stakeholders and decision-makers
- Develop tailored success plans tied to customer business objectives
- Lead onboarding, enablement, and executive business reviews (EBRs)
- Drive product adoption and measurable ROI across complex organizations
- Identify and drive expansion opportunities in partnership with Sales
- Navigate multi-stakeholder environments and complex account structures
- Advocate for customers internally and influence product direction
Benefits
- Competitive salary
- Hybrid work environment (3 days in office per week)
- 100% individual and dependent medical + dental + vision coverage
- 401(K) with a 4% company match
- 20 days PTO
- Iru Wellness Week the first week in July
- Equity for full-time employees
- In-office lunch stipend provided
- Up to 16 weeks of paid leave for new parents
- Paid Family and Medical Leave
- Modern Health mental health benefits for individuals and dependents
- Fertility benefits
- Working Advantage employee discounts
- Onsite fitness center
- Free parking
- Exciting opportunities for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
