Customer Success Manager, Enterprise

Creatio

5d • Remote

About The Position

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

We are seeking passionate, proactive, and results-driven Customer Success Manager, Enterprise who is excited to contribute to a fast-growing and innovative company. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.
You should be a strong team player with excellent communication skills, eager to learn and grow, and ready to make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.
The role is based in the USA (Remote).

Requirements

• Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
• English language skills and executive level communication.
• Desire to learn and adapt fast according to a changing market environment.
• Customer-centric expert with a track record in delivering customer success.

Nice To Haves

• Experience working with CRM, BPM, LC/NC solutions will be a preference.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.
• Maintain higher than industry average NPS score.

Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed