Customer Success Manager, Enterprise

ServiceTitan

1d•Remote

About The Position

As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success, and help shape the future of the service industry.

Requirements

4+ years of combined experience account and/or project management experience in a customer facing role.
Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
Demonstrated ability for and interest in project management and analyzing data sets.
Intelligent, quick thinking, fast learning, and solution oriented.
To be an adaptable team player with strong communication and organizational skills.

Responsibilities

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs.
By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence.
Help find new ways to continuously improve our customers experience, both in our product and processes.
Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly
Peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools