Customer Success Manager, Enterprise

Docebo•Toronto, ON

5d•Hybrid

About The Position

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Requirements

5+ years of experience in Customer Success, specifically within the B2B SaaS space, managing complex accounts with flair.
Proven ability to build instant rapport and influence stakeholders, ensuring customers achieve their outcomes while you drive upsell growth.
Thrive under pressure and can juggle a high volume of tasks with autonomous, razor-sharp organizational skills.
Deliver your message with clarity, punch, and empathy, whether it's a virtual presentation or a written strategy doc.
Natural curiosity for HR or LMS technology and a drive to stay ahead of industry trends.
Embody the "Docebo Heart," approaching every interaction with positive intent, a collaborative mindset, and a passion for inclusivity.
Ready and willing to travel up to 25% of the time to meet your customers where they are and celebrate their success in person.

Nice To Haves

Deep familiarity with the LMS or HR Tech ecosystem.
Experience navigating complex technical integrations within a learning environment.

Responsibilities

Act as the primary advocate and trusted advisor for your portfolio, ensuring their unique challenges are met with innovative, effective solutions.
Consult with customers on industry best practices to ensure the Docebo LMS is fully integrated into their culture and driving measurable business results.
Become a certified Docebo expert, guiding customers through complex configurations and showing them how to unlock the full potential of our AI-powered tools.
Simplify complex technical concepts into clear, business-focused narratives that resonate with stakeholders from IT admins to C-suite executives.
Proactively manage the renewal cycle and identify clever upsell or cross-sell opportunities that help our customers expand their impact.
Partner across internal teams—from Sales to Product—to ensure a seamless, world-class experience for every learner and leader we serve.
Calmly and strategically navigate high-stakes challenges, turning potential roadblocks into opportunities for deeper trust and resolution.

Benefits

Competitive pay
Employee Share Purchase Plan (ESPP) at a 15% discount
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Your birthday off
Coverage offering you time with your little one(s)
Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)
Company-wide events that keep the fun rolling all year long.