Customer Success Manager- Agency

The Customer Success Manager - Agency at Vivian Health is responsible for providing comprehensive support to employers on the Vivian platform, ensuring a positive customer experience and driving business growth. This role involves managing relationships with agency partners, improving platform adoption and engagement, and identifying growth opportunities. The ideal candidate should have a bachelor's degree or equivalent experience, at least 3 years of relevant experience in customer success or account management, and a track record of driving revenue growth and client retention. Strong communication and relationship-building skills are essential for success in this role.

• Managing relationships and providing support to Vivian Health's agency partners
• Growing Agency accounts through upsells by improving platform adoption and driving higher success among recruiters
• Collaborating with partners to develop and execute successful client campaigns by providing guidance and support throughout the implementation process and beyond
• Ensuring the overall success of agency partnerships, ensuring that agency clients achieve their desired outcomes and are satisfied with Vivian Health's products, and identifying opportunities for growth

• Bachelor's degree or equivalent experience
• 3+ years of relevant experience in customer success or account management
• Experience in a post-sales revenue growth business (growth and success targets)
• Managing and driving revenue growth and client retention in a fast-paced, growth oriented environment
• Strong personal presence, demonstrated in a partner/customer facing role
• Smart, detail-oriented, and relentlessly focused

• Flexible Time Off
• Comprehensive Health Insurance Plans including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work from home stipend
• Access to Corporate Discount Program
• Pet Insurance