Customer Success Manager (Account Manager) - USA

Cognisys•Various, USA

5d•$80,000 - $90,000•Remote

About The Position

We’re looking for an Account Manager / Customer Success Manager to join our existing business sales team in the United States. You’ll take ownership of a portfolio of established North American clients, building strong relationships, supporting their evolving cybersecurity needs and identifying opportunities to grow our partnerships. This is a relationship-led, commercially focused role. You’ll be responsible for understanding your clients’ priorities, ensuring they receive value from our services, managing renewals and working with our consulting and delivery teams to identify opportunities for further support. You’ll act as a trusted point of contact for your accounts, helping clients navigate their security and compliance priorities while ensuring they receive a consistent, high-quality experience from Cognisys.

Requirements

Experience managing existing client accounts, building trusted relationships and maintaining regular engagement with key stakeholders.
The ability to identify upsell and cross-sell opportunities, support account growth and manage renewals and contract extensions.
An understanding of revenue retention, account development, pipeline management and the importance of meeting commercial objectives.
A proactive, solutions-focused approach to client needs, with the ability to identify issues early and coordinate appropriate action.
Experience working with internal teams, such as project management, consulting, technical delivery or sales, to meet client expectations.
Clear written and verbal communication skills, with the confidence to engage clients and internal stakeholders professionally.
The ability to manage multiple accounts, maintain accurate CRM records and keep on top of renewals, contracts and follow-up actions.
The ability to work independently, manage priorities and collaborate effectively with colleagues across different locations and time zones.
An interest in the cybersecurity industry and a willingness to learn about our services.

Nice To Haves

Experience in the cybersecurity, IT services or technology sector.
Exposure to services such as penetration testing, vulnerability management, managed security services or GRC consulting.
Familiarity with security and compliance frameworks such as ISO 27001 and SOC 2.
Experience using a CRM system to manage account activity, opportunities, renewals and pipeline reporting.
Experience managing North American business customers and familiarity with the expectations of the US B2B services market.

Responsibilities

Take ownership of a portfolio of established North American clients.
Build strong relationships with clients.
Support clients' evolving cybersecurity needs.
Identify opportunities to grow partnerships.
Understand clients' priorities.
Ensure clients receive value from Cognisys' services.
Manage renewals and contract extensions.
Work with consulting and delivery teams to identify opportunities for further support.
Act as a trusted point of contact for accounts.
Help clients navigate their security and compliance priorities.
Ensure clients receive a consistent, high-quality experience from Cognisys.
Manage multiple accounts.
Maintain accurate CRM records.
Keep on top of renewals, contracts and follow-up actions.
Identify potential risks to client satisfaction or retention early and take ownership of resolving them.
Support predictable revenue retention and sustainable growth across your portfolio.