Customer Success Manager

As a Customer Success Manager at Kajabi, you will play a crucial role in driving value for our customer base of entrepreneurs, small business owners, and influencers. Your main focus will be on helping them adopt the Kajabi platform, implementing best practices, and identifying growth opportunities. You will work closely with our customers to understand their specific business goals and provide consultative guidance to help them achieve those outcomes. Additionally, you will contribute to the creation of scalable content that delivers the impact of Customer Success to our customers. This role requires strong analytical skills, a fundamental understanding of digital marketing and online entrepreneurship, and excellent communication abilities.

• Drive demonstrable value to customers by helping them adopt the Kajabi platform and find new growth opportunities
• Identify specific business outcomes that customers hope to achieve with Kajabi and provide consultative guidance to help them achieve those outcomes
• Stay informed on industry standards and best practices to improve expertise in subjects relevant to customer needs
• Lead weekly office hours sessions for customers, including demoing new features, providing workflow best practices, and answering questions
• Contribute to the creation of scalable content that delivers the impact of Customer Success to Kajabi customers
• Minimum 1+ years of experience in Customer Success, Account Management, or similar role focused on customer satisfaction, adoption, and retention
• Bachelor's degree or equivalent self-study in business or related field
• Critical thinking and strategic analytical skills
• Fundamental understanding of digital marketing and online entrepreneurship
• Attentive, empathetic listener and clear communicator
• Highly motivated and self-directed, capable of working independently but also enjoys collaboration
• Fast-paced learner, comfortable with web-based software
• Adaptive problem solver
• Strong ability to translate technology for a wide audience and effectively communicate with customers.

• Minimum 1+ years of experience
• Prior experience in Customer Success, Account Management, or similar role focused on customer satisfaction, adoption, and retention
• Bachelor's degree or equivalent self-study in business or related field
• Critical Thinking - strategic and highly analytical
• Fundamental understanding of digital marketing and online entrepreneurship
• Attentive, empathetic listener and clear communicator both verbally and in writing
• Highly motivated, self-directed individual who is capable of working independently but also enjoys collaboration
• A fast-paced learner, comfortable with web-based software
• Adaptive problem solver
• Strong ability to translate technology for a wide audience as well as effectively translate customer needs into actionable solutions

• Company paid premiums for medical, dental, and vision insurance for self and family
• Company sponsored HSA account
• Company 401K, 100% match up to 6% of employee contributions
• Equity
• Flexible vacation policy
• Telecommuting
• Educational allowances
• Fitness incentives package
• Company funded mental health resources
• Wellness perks
• Casual dress