Customer Success Manager

Logiwa is seeking a talented Customer Success Manager to join their fast-growing team. In this role, the Customer Success Manager will be responsible for managing client relationships, driving product adoption, and identifying opportunities for growth and renewals. Additionally, the Customer Success Manager will serve as a project manager internally, collaborating with the Onboarding Engineer team to ensure successful customer implementations. The ideal candidate will have a passion for customer experience, strong communication and customer management skills, and the ability to analyze customer metrics and behavior to drive product engagement throughout the customer lifecycle.

• Define and optimize the customer journey while driving true value for customers
• Lead cross-functionally to drive customer success and help foster a company-wide customer success culture
• Drive alignment with Renewals, Expansion and Sales
• Define customer success involvement during the sales cycle
• Create dashboards and reporting to measure customer success
• Own key metrics (Upsell dollars, NPS, churn)
• Support core metrics for our company and our CSM team as a whole
• Achieve operational excellence

• BS/BA or a combination of experience and education/training equivalent to a four-year college degree
• 1+ years of Customer Success Management within a SaaS organization, with accountability over growth and renewals within your accounts
• Previous experience managing technical projects and collaborating with onboarding/implementation teams
• Strong problem-solving, communication, and customer management skills
• Demonstrated ability to learn new concepts quickly and work hands-on in a team environment

• Flexibility to work fully remote or hybrid
• Free breakfast and snacks daily at the Chicago office
• Weekly happy hour at the Chicago office
• 15 days of paid time off + 5 personal days annually
• Birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available
• Community engagement opportunities like quarterly volunteer days