About the position
Logiwa is seeking a talented Customer Success Manager to join their fast-growing team. In this role, the Customer Success Manager will be responsible for managing client relationships, driving product adoption, and identifying opportunities for growth and renewals. Additionally, the Customer Success Manager will serve as a project manager internally, collaborating with the Onboarding Engineer team to ensure successful customer implementations. The ideal candidate will have a passion for customer experience, strong communication and customer management skills, and the ability to drive customer success throughout the entire customer lifecycle.
Responsibilities
- Define and optimize the customer journey while driving true value for customers
- Lead cross-functionally to drive customer success and help foster a company-wide customer success culture
- Drive alignment with Renewals, Expansion and Sales
- Define customer success involvement during the sales cycle
- Create dashboards and reporting to measure customer success
- Own key metrics (Upsell dollars, NPS, churn)
- Support core metrics for our company and our CSM team as a whole
- Achieve operational excellence
Requirements
- Passion for customer experience
- Excellent communication and customer management skills
- Ability to manage customer relations through the entire customer lifecycle
- Ability to read customer metrics, be proactive, and understand customer behavior leading to product engagement
- Define and optimize the customer journey
- Lead cross-functionally to drive customer success and foster a company-wide customer success culture
- Drive alignment with Renewals, Expansion, and Sales
- Define customer success involvement during the sales cycle
- Create dashboards and reporting to measure customer success
- Ownership of key metrics such as Upsell dollars, NPS, churn
- Support core metrics for the company and the CSM team as a whole
- Achieve operational excellence
- BS/BA or a combination of experience and education/training equivalent to a four-year college degree
- 1+ years of Customer Success Management experience
Benefits
- Flexibility to work fully remote or hybrid
- Free breakfast and snacks daily (for Chicago office)
- Weekly happy hour (for Chicago office)
- 15 days of paid time off + 5 personal days annually
- Birthday as a paid holiday
- 100% employer-paid health and dental insurance
- Vision, life, legal, and pet insurance offerings
- 401(K) with free access to a confidential certified financial advisor
- Employee Assistance Program for confidential counseling and advice
- Community engagement opportunities like quarterly volunteer days