Customer Success Manager

We are seeking a Customer Success Manager to join our team at Aspire, a leading provider of influencer marketing software and services. In this role, you will be responsible for managing mid-market and enterprise-level accounts, working closely with our customers to understand their objectives and help them achieve optimal results using our platform. The ideal candidate will have a background in consumer marketing or advertising, with a strategic mindset and the ability to develop and execute campaigns. Strong interpersonal skills and the ability to build relationships are essential for success in this role.

• Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
• Develop a "consultant" perspective to client communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts and have complete visibility into renewal pipeline
• Identify, clearly communicate, and manage risk throughout the year through proactive touch points
• Take the lead in developing resolution strategies
• Provide outstanding organization and interpersonal skills
• Follow a structured approach to process and prioritization
• Take initiative and have the ability to identify and solve problems proactively
• Have experience in martech (bonus point)
• Have experience in eComm (bonus point)
• Have knowledge/interest in the influencer space (bonus point)

• 3+ years of customer success or similar experience in a SaaS organization
• Outstanding organization and interpersonal skills
• A structured approach to process and prioritization
• Initiative and the ability to identify and solve problems proactively
• Experience in martech (bonus)
• Experience in eComm (bonus)
• Knowledge/interest in influencer space (bonus)

• Health, Dental & Vision - 90% covered health insurance (U.S Only)
• 4 months of Paid Parental Leave for both mothers and fathers
• Unlimited PTO (Paid Time Off)
• Flexible Schedules
• Work From Home Stipend - $400 to cover remote work setup
• Annual Education Credit - $2,500 in yearly education credits
• Monthly Wellness Credit - $50 monthly wellness credit
• Monthly Internet Stipend - $50 monthly internet stipend
• Unlimited Book Reimbursement Perk - reimbursement for work-related books