Customer Success Manager

Voxie is seeking a Customer Success Manager to be the first point of contact for their most valuable customers. In this role, you will develop strategic campaigns to align SMS/Voxie into customers' omni channel communication tools, resulting in customer retention and growth. You will also develop trusted advisor relationships with key stakeholders, ensure customers derive value from their investments in Voxie, and advise them on how to best utilize the platform to drive increased usage and adoption. Additionally, you will monitor customer health, identify expansion opportunities, and work as the communication hub for unmanaged accounts.

• Own the relationship and success of your portfolio
• Develop strategic campaigns that align SMS/Voxie into customers' omni channel communication tools resulting in customer retention and growth
• Develop a trusted advisor/consultative relationship with key stakeholders and executive sponsors
• Understand, document, and track customers' overall business strategy, how they measure success, and their desired outcomes with Voxie
• Ensure customers derive value from their investments in Voxie and utilize the full breadth of solutions
• Advise customers on how to best utilize Voxie to demonstrate ROI and drive increased usage and adoption
• Continuously develop new campaign/content ideas matching the voice and brand of customers
• Prepare and deliver business reviews, identify and resolve renewal risk, and build strategies to drive further customer adoption
• Monitor customer health, satisfaction, expansion opportunities, risks, and escalations to exceed net revenue retention targets
• Work as the communication hub for unmanaged account base through webinars, email communication, and the creation of a monthly/quarterly engagement calendar
• Have a strategic mindset with strong experience in marketing technology, usage-based solutions, SMS for consumer communications, email marketing, and digital marketing
• Work with VP/C-Levels in leading B2C brands
• Prioritize a customer-first mindset

• Strong experience in marketing technology, usage-based solutions, SMS for consumer communications, email marketing, and digital marketing
• Experience working with VP/C-Levels in leading B2C brands
• Strategic mindset
• Ability to develop strategic campaigns and align SMS/Voxie into customers' omni channel communication tools
• Ability to develop trusted advisor/consultative relationships with key stakeholders and executive sponsors
• Ability to ensure customers derive value from their investments in Voxie and utilize the full breadth of solutions
• Data-centric approach to advise customers on how to best utilize Voxie and drive increased usage and adoption
• Ability to continuously develop new campaign/content ideas matching the voice and brand of customers
• Ability to prepare and deliver business reviews, identify and resolve renewal risk, and drive further customer adoption
• Ability to monitor customer health, satisfaction, expansion opportunities, risks, and escalations to exceed net revenue retention targets
• Strong communication skills and ability to serve as the communication hub for unmanaged account base through webinars, email communication, and engagement calendar creation.

• Strategic mindset with strong experience in marketing technology, usage-based solutions, SMS for consumer communications, email marketing and digital marketing
• Opportunity to work with VP/C-Levels in leading B2C brands
• Customer-first mindset with the opportunity to address challenges and help customers achieve their business objectives
• Strong business acumen and ownership of customer relationships and escalations
• Experience in project or program management
• Ability to track and influence customer behavior & health metrics
• Analytical and detail-oriented approach to problem-solving and growing accounts
• Strong presentation skills with multiple stakeholders
• Opportunity to work as a Customer Success Manager or Account Manager
• Intentional hiring practices to overcome systemic biases
• Accommodations available throughout the interview process