Customer Success Manager

Voxie is seeking a Customer Success Manager to be the first point of contact for their most valuable customers. In this role, you will develop strategic campaigns to align SMS/Voxie into customers' omni-channel communication tools, resulting in customer retention and growth. You will also develop trusted advisor relationships with key stakeholders, ensuring customers derive value from their investments in Voxie. Additionally, you will work with internal teams to identify expansion opportunities and drive further customer adoption. This is an opportunity to play a crucial role in driving revenue growth and building meaningful relationships with customers.

• Own the relationship and success of your portfolio
• Develop strategic campaigns that align SMS/Voxie into your customers' omni channel communication tools resulting in the retention and growth of customers
• Develop a trusted advisor/consultative relationship with key stakeholders and executive sponsors to understand, document, and track their overall business strategy, how they measure success, and their desired outcomes with Voxie
• Ensure customers derive value from their investments in Voxie, understand the impact we've made with their business, and they utilize the full breadth of solutions
• Have a data-centric approach to advise customers on how to best utilize Voxie to demonstrate our ROI and ultimately drive increased usage and adoption
• Continuously develop new campaign/content ideas matching the voice and brand of customers inside your portfolio
• Work with internal teams to prepare/deliver business reviews, identifying and resolving renewal risk, expansion opportunities, and build strategies to drive further customer adoption
• Monitor customer health, satisfaction, expansion opportunities, risks, and escalations to exceed net revenue retention targets
• Work as the communication hub for our unmanaged account base through webinars, email communication, and the creation of a monthly/quarterly engagement calendar
• Strategic mindset with strong experience in marketing technology, usage-based solutions, SMS for consumer communications, email marketing and digital marketing to act as a partner and guide for customers to scale and grow with Voxie
• Strong experience working with the VP/C-Levels in leading B2C brands
• A customer-first mindset

• Strong experience in marketing technology, usage-based solutions, SMS for consumer communications, email marketing, and digital marketing
• Experience working with VP/C-Levels in leading B2C brands
• Strategic mindset
• Ability to develop strategic campaigns that align SMS/Voxie into customers' omni channel communication tools
• Ability to develop trusted advisor/consultative relationships with key stakeholders and executive sponsors
• Ability to ensure customers derive value from their investments in Voxie and utilize the full breadth of solutions
• Data-centric approach to advise customers on how to best utilize Voxie and drive increased usage and adoption
• Ability to continuously develop new campaign/content ideas matching the voice and brand of customers
• Strong communication and presentation skills to prepare and deliver business reviews
• Ability to monitor customer health, satisfaction, expansion opportunities, risks, and escalations
• Experience in working as a communication hub for unmanaged account base through webinars, email communication, and engagement calendar creation

• Opportunity to work with top tier VCs and successful founders from renowned companies
• Chance to be part of a fast-growing and innovative technology company
• Competitive salary and benefits package
• Ownership of customer relationships and success
• Development of strategic campaigns and partnerships with key stakeholders
• Focus on customer value and ROI
• Continuous development of new campaign ideas
• Collaboration with internal teams to drive customer adoption and expansion
• Monitoring of customer health and satisfaction
• Opportunity to work with leading B2C brands
• Strong emphasis on customer-first mindset and problem-solving skills
• Ability to track and influence customer behavior and health metrics
• Opportunity to make a meaningful impact on the business
• Inclusive hiring practices and accommodations for interview process.