Customer Success Lead

Corridor • San Francisco, CA

2d • $160,000 - $190,000 • Hybrid

About The Position

Corridor is a company focused on securing software development in an increasingly autonomous world. They are developing security solutions for 'software factories' and are at the forefront of preventing vulnerabilities as agents write code. The company was founded by experienced individuals from CISA, Stanford, and Facebook, and is backed by Conviction with significant Series A funding. Their customers include notable companies in the AI and development space.

Requirements

• 4–8+ years in Customer Success, Account Management, Solutions, or another customer-facing role
• Experience managing B2B customers through onboarding, adoption, renewal, and expansion
• Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
• Strong track record of building customer relationships and driving measurable outcomes
• Comfortable working in an early-stage environment and helping build processes from scratch
• High-ownership customer operator who combines strong relationship skills with commercial and technical curiosity.
• Comfortable working with security, engineering, infrastructure, or other technical teams and can quickly learn complex products.
• Proactive and commercially minded, spotting risks and opportunities before they become problems.
• Highly organized and comfortable operating without a fully established playbook.
• Excellent communicator who can build trust from individual contributors through executive stakeholders.
• Enjoys moving quickly, taking ownership, and helping build something from the ground up.

Responsibilities

• Build trusted relationships with security, engineering, and technical leaders and become a strategic partner throughout the customer lifecycle.
• Lead onboarding, adoption, ongoing engagement, renewals, and expansion, ensuring customers consistently see value from Corridor.
• Monitor customer health, identify risks and opportunities early, and proactively drive successful outcomes.
• Turn customer feedback, usage patterns, and challenges into actionable insights for Product, Sales, and the broader team.
• Help turn successful customers into advocates, references, and expansion opportunities.
• Partner with the Head of Customer Success to build and improve the customer journey, playbooks, processes, and operating rhythm.
• Test what works, document it, and help make it repeatable as the function scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed