Customer Success Lead
About The Position
Corridor is securing software factories. We are the security solution for software that builds itself at every level of autonomy. We are preventing vulnerabilities as agents write code, and guiding teams to help decide what's safe to ship. We're a small, talented team, led by Jack Cable (Former CISA - Secure by Design), Ashwin Ramaswami (Former CISA, Stanford, and Schmidt Futures) and, Alex Stamos (Former CISO of Facebook, Yahoo, SentinelOne). Corridor is backed by Conviction, with a $25M Series A led by Felicis and our customers include ElevenLabs, Lovable, Mercor, and Langchain. The Role We’re looking for a Customer Success Manager to help our customers get the most value from Corridor and build long-term, successful partnerships with us. You’ll own a portfolio of customers throughout their lifecycle — from onboarding and adoption through ongoing engagement, renewal, and expansion. You’ll work closely with our Head of Customer Success, Sales, and Product to understand customer needs, solve problems, and ensure customers are successful with Corridor.
Requirements
- You’re a high-ownership, customer-focused operator who enjoys building relationships and solving problems.
- You have experience managing B2B customers and driving adoption, retention, and growth.
- You’re comfortable working with technical customers and can quickly learn complex products.
- You’re proactive, organized, and comfortable managing multiple priorities.
- You’re an excellent communicator who can build trust with both technical and executive stakeholders.
- You enjoy working in a fast-moving environment and taking ownership of customer outcomes.
- 3–6+ years in Customer Success, Account Management, Solutions, or another customer-facing role
- Experience managing B2B customers through onboarding, adoption, renewal, and expansion
- Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
- Strong relationship-building and problem-solving skills
- Comfortable working in an early-stage environment
Responsibilities
- Own and build trusted relationships with a portfolio of customers, including security, engineering, and technical stakeholders.
- Lead onboarding and adoption, helping customers successfully implement Corridor and realize value quickly.
- Monitor customer health, identify risks early, and proactively address challenges.
- Drive ongoing engagement, renewals, and opportunities to deepen adoption and expand usage.
- Partner with Sales, Product, and Engineering to advocate for customer needs and solve problems.
- Share customer feedback and insights to help improve the product and overall customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
