Customer Success Intern - Summer 2027

Park Place Technologies • Highland Heights, OH

8d

About The Position

This internship focuses on providing support to Customer Success Specialists to ensure a responsive and positive experience for external customers. The intern will assist with various tasks including handling routine customer requests, research, documentation, and follow-up. Key responsibilities involve supporting customer retention, maintaining accurate customer and contract information, and assisting with customer onboarding and reporting. The role also requires developing a working knowledge of Park Place products and services, demonstrating professional customer service skills, and managing assigned responsibilities under guidance.

Requirements

• Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
• Interest in developing a career in customer success, customer service, sales support, or business operations.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage assigned tasks, meet deadlines, and communicate progress.
• Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
• Ability to analyze information, identify questions, and seek guidance when needed.
• Ability to work collaboratively with team members and internal business partners.
• Professional approach to handling customer and business information.

Responsibilities

• Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
• Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
• Support customer retention activities through timely communication and account coordination.
• Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
• Assist with documenting contract modification requests, including item additions, deletions, and term changes.
• Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
• Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
• Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
• Support preparation of routine customer reporting and account review materials.
• Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
• Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
• Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
• Demonstrate professional customer service, organization, problem-solving, and communication skills.
• Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
• Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
• Complete other duties and internship projects as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree