Customer Success Intern - Summer 2027

Cleveland Headquarters Office • Highland Heights, OH

8d

About The Position

This internship offers an opportunity to support Customer Success Specialists in providing a positive experience to external customers. The intern will assist with various tasks including routine customer requests, research, documentation, and follow-up. Key responsibilities involve supporting customer retention, maintaining accurate customer information, and assisting with contract modifications. The role also includes reviewing customer contract details, preparing reports, and aiding in customer onboarding and reporting preparation. The intern will participate in meetings, communicate with various internal and external stakeholders, and develop a strong understanding of Park Place products and services. The position requires strong customer service, organizational, problem-solving, and communication skills, with the ability to manage responsibilities and priorities under guidance.

Requirements

• Currently pursuing an associate's or bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or a related field.
• Interest in developing a career in customer success, customer service, sales support, or business operations.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage assigned tasks, meet deadlines, and communicate progress.
• Demonstrated initiative, curiosity, and willingness to learn new systems and processes.
• Ability to analyze information, identify questions, and seek guidance when needed.
• Ability to work collaboratively with team members and internal business partners.
• Professional approach to handling customer and business information.

Responsibilities

• Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
• Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
• Support customer retention activities through timely communication and account coordination.
• Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
• Assist with documenting contract modification requests, including item additions, deletions, and term changes.
• Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
• Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
• Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
• Support preparation of routine customer reporting and account review materials.
• Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
• Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
• Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
• Demonstrate professional customer service, organization, problem-solving, and communication skills.
• Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
• Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
• Complete other duties and internship projects as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree