Customer Success Intern

KnowBe4•Clearwater, FL

6d•Hybrid

About The Position

As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of the world's largest integrated new-school security awareness training and simulated phishing platform, as you grow your knowledge of KnowBe4’s products, systems, business operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization. The candidate selected for this internship will be exposed to real sales cycles, sit in on Team Lead and Director huddles, and get hands-on experience effectively prospecting.

Requirements

Currently enrolled as a Senior at a college or university pursuing a Bachelor’s degree in Business, Communications, Marketing, and/or related field
Recent graduate with a Bachelor’s degree in Business, Communications, Marketing, and/or related field
Good verbal communication
Driven and results oriented
Coachable

Nice To Haves

Learn CSM lifecycle and how to quote and forecast a renewal opportunity
Get a full understanding of the CSM customer engagement processes and documentation in Salesforce
Complete a successful console demo & identify and quote a mid subscription customer upsell
Apply customer engagement and negotiating skills effectively
Translate classroom experience into practical application during the internship
Attend all scheduled professional development events for the intern program
On the job training to learn the best business practices related to prospecting and sales
Time with inspiring CSM leaders who are committed to providing on-going training & mentoring
One month of CSM training at the beginning of the internship

Responsibilities

Successfully complete console demonstration and onboarding training; Shadow live CSM customer console demos and onboarding engagements
Observe at least 3 console demos calls with new KnowBe4 customers
Shadow KnowBe4 CSMs from varying levels of tenure
Work with cross-functional teams to understand the KnowBe4 business model better
Support the CSM teams in the day to day Customer Success sales activities by assisting in performing pre customer call preparation discovery and post customer call salesforce documentation
Validate Customer contact information is accurate and correct where needed
Assist in identifying and performing tasks that will free up time for our CSM team and allow them to remain focused on their customers and maximizing their effective selling time
Work collaboratively with CSM leadership and their pricing specialists to observe a renewal quote through the sales cycle