Customer Success Executive (Honolulu, HI)

Philips • Honolulu, HI

7d

About The Position

The Customer Success Executive oversees the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. The role works with clinical, operational, technical, and executive stakeholders to drive clinical, operational, and financial improvements and ensure customers adopt and optimize the complete monitoring solution. This includes bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.

The position develops and manages a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models, while expanding Philips’ presence within accounts. It collaborates with Sales, Services, and Solutions & Delivery teams on project delivery and works with Sales on renewals, account growth, transitions to higher-value offerings, addendums, and adoption of the broader Philips portfolio. As a trusted advisor, the role connects customer objectives with Philips’ monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.

This is a field role based in or within commuting distance of Honolulu, Hawaii, with 50–75% local travel expected. U.S. work authorization is required; visa sponsorship and relocation benefits are not provided.

Requirements

• At least 5 years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or a similar area.
• Experience in the hospital healthcare or medical device industry.
• Strong executive influence, strategic mindset, and cross-functional leadership skills, internally and externally.
• Knowledge of tools such as Salesforce to evaluate, manage, and present KPIs and success plans to leadership.
• Deep understanding of hospital networks and workflows.
• Bachelor’s or master’s degree, or equivalent, or at least 9 years of related experience.
• Excellent written and verbal communication skills, including proficiency in developing presentations and reports.
• Must reside in or within commuting distance of Honolulu, Hawaii.
• U.S. work authorization is required; candidates who need visa sponsorship now or in the future will not be considered.

Nice To Haves

• Hospital patient monitoring knowledge.
• Current Gainsight certification.

Responsibilities

• Oversee the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships in the Hospital Patient Monitoring ecosystem.
• Drive clinical, operational, and financial improvements in collaboration with clinical, operational, technical, and executive stakeholders.
• Ensure customers fully adopt and optimize the monitoring solution, including monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
• Develop and manage a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models.
• Expand Philips’ presence within customer accounts.
• Collaborate with Sales, Services, and Solutions & Delivery teams to ensure seamless project delivery.
• Partner with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, add addendums, and expand adoption of the Philips portfolio.
• Serve as a trusted advisor, connecting customer objectives with Philips’ monitoring and enterprise portfolio.

Benefits

• Generous paid time off.
• 401(k) with up to 7% company match.
• Health savings account with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Other benefits through the Philips Total Rewards program.
• Annual incentive bonus, sales commission, or long-term incentives may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level