Customer Success Executive

Pricefx•Chicago, IL

6d•Remote

About The Position

Pricefx is the global leader in enterprise pricing intelligence, helping large companies find and recover hidden margin, govern pricing decisions, and improve value capture across deals, products, and customers. The Customer Success Executive leads strategic customer onboarding, adoption, retention, and expansion, aligning subscribed capabilities with customer business objectives and measurable outcomes. The role serves as a trusted advisor to customer executives and business stakeholders, guides implementation and value realization, manages renewal outcomes and account growth, and advocates for customers internally. It also leads a strategic account portfolio using customer success platforms, CRM systems, analytics, and business intelligence tools. The position mentors Customer Success Managers and partners with Product, Professional Services, Support, Marketing, Sales, and other teams to deliver a unified customer experience. This is a remote opportunity for someone in a metropolitan city with access to a major airport. Domestic and international travel of up to 30% is required. The position is full-time. The base salary range is $140,000–$165,000 per year, with variable pay targeted at 35% of base salary.

Requirements

At least 10 years of experience in Customer Success, Account Management, Strategic Consulting, Enterprise SaaS, or a related customer-facing role.
Proven experience managing strategic or enterprise accounts with significant ARR responsibility.
Demonstrated success driving customer retention, expansion, and executive-level engagement.
Strong business acumen and ability to align technology solutions with customer business objectives.
Experience conducting Executive Business Reviews and presenting to C-level stakeholders.
Strong analytical skills, including interpreting customer data, business performance metrics, and success indicators.
Experience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMs.
Exceptional communication, relationship management, and strategic planning skills.
Ability to travel domestically and internationally up to 30%.
Located in a metropolitan city with access to a major airport.

Nice To Haves

Bachelor’s degree in Business, Communications, Marketing, Technology, or another related field preferred.

Responsibilities

Lead strategic customer onboarding and adoption, aligning customer business objectives with subscribed capabilities and implementation activities.
Develop and execute customer success plans with measurable outcomes, milestones, and value realization targets.
Partner with executive stakeholders to establish success criteria and long-term transformation goals.
Drive time-to-value through implementation governance and cross-functional collaboration.
Serve as a trusted advisor to customer executives, pricing leaders, revenue management teams, and other business stakeholders.
Conduct Executive Business Reviews and Top-to-Tops focused on ROI, business impact, and strategic initiatives.
Use customer health metrics, usage analytics, and business performance indicators to drive adoption and customer maturity.
Identify opportunities to deepen product usage and expand solution value across business units.
Own retention and renewal outcomes for a strategic portfolio with significant annual recurring revenue.
Assess renewal risk, develop mitigation strategies, and lead cross-functional efforts to resolve customer concerns.
Maintain renewal forecasts and communicate portfolio health, risks, and opportunities to leadership.
Drive customer satisfaction and loyalty through measurable business outcomes.
Identify and influence upsell, cross-sell, and enterprise-wide adoption opportunities in existing accounts.
Collaborate with Expansion Sales and Success Leadership on account growth strategies and expansion plans.
Develop multi-year account success roadmaps aligned with customer priorities and organizational goals.
Contribute to net revenue retention targets through customer growth and advocacy initiatives.
Build and maintain trusted relationships with senior executives and key customer decision-makers.
Build relationships with implementation and strategy partners supporting customers.
Represent the voice of the customer internally by translating feedback into actionable insights for Product, Engineering, and Leadership.
Champion customer success stories, executive references, case studies, and advocacy programs.
Facilitate strategic discussions positioning Pricefx as a long-term partner in customers’ revenue growth and pricing transformation.
Manage a portfolio of strategic accounts, focusing on customer health, business outcomes, retention, and expansion.
Use customer success platforms, CRM systems, and business intelligence tools to inform decisions.
Monitor ARR retention, NRR, GRR, customer health, adoption, and executive engagement metrics.
Mentor Customer Success Managers and contribute to best practices, playbooks, and customer success methodologies.
Partner with Product, Professional Services, Support, Marketing, and Sales to ensure a unified customer experience.

Benefits

Monthly $260 IT allowance for laptop, mobile, and internet under the BYOD program.
401(k) contribution matched dollar-for-dollar up to 4%, with immediate vesting.
20 vacation days, 3 free sick days, 15 public holidays, and an additional day off during the birthday month.
Sabbatical program after 5 years of service.
Healthcare, dental, and vision coverage through ADP.
16 weeks of 100% paid maternity leave with a new baby bonus.
Holiday and referral bonuses.
Free sick days, birthday time off, and CSR days off.
Regular virtual or in-person meetups and social activities and challenges.
Variable pay targeted at 35% of base salary.