Customer Success Executive - Vermont

Unite Us

7d•$110,000 - $140,000•Remote

About The Position

The Customer Success Executive owns retention and growth for a portfolio of complex, high-value accounts. The role independently builds relationships across customer organizations, including executive stakeholders, and leads value-based account strategy and execution. It proactively aligns stakeholders on forward plans that deliver measurable impact and expansion. With high autonomy, the executive designs solutions for complex use cases, translates customer needs into actionable product feedback, and resolves ambiguous cross-functional problems spanning systems and workflows. The role owns value realization strategy aligned with customers’ financial and strategic priorities, leads retention strategies for complex accounts, and drives expansion through renewals while positioning Unite Us as a strategic partner. This is a U.S.-based remote position. Candidates must live in or around Vermont. The role may require 30% travel and is eligible for variable compensation. The target base pay range is $110,000–$140,000, with the proposed salary dependent on skills, experience, competencies, and location. Team members must pass a background check that includes criminal, employment, and education verification. Equipment needed to work from home will be provided.

Requirements

5–7 years of professional work experience is suggested.
5+ years of customer success, account management, or directly related work experience is preferred.
Demonstrated experience managing a book of business and complex, high-value accounts.
Experience creating and sustaining large, complex strategic partnerships.
Demonstrated success with renewals and retention opportunities.
Must live in or around Vermont.

Responsibilities

Own value-based account strategy and execution, aligning stakeholders on forward plans and optimization opportunities that drive account impact or expansion.
Own and deepen relationships across customer organizations, including executive stakeholders.
Lead retention strategy for complex accounts and mitigate at-risk accounts with executive stakeholders.
Own renewals and drive expansion aligned with customer outcomes, positioning Unite Us as a strategic partner.
Design solutions for complex use cases and translate customer needs into actionable product feedback.
Influence stakeholders to commit to workflows and policies that support sustained adoption.
Own value realization strategy aligned with customer strategic and financial priorities.
Synthesize platform and outcomes data into outcome-driven narratives and deliver QBRs, EBRs, and executive readouts connecting investment to results.
Solve ambiguous, cross-functional problems affecting customer systems and workflows, driving aligned solutions with minimal escalation.
Coordinate across Product, Community, Operations, Marketing, and Support to execute account strategies and success plans without formal people management.
Advocate for customer needs internally and drive action based on customer insights throughout the customer journey.
Lead team initiatives, contribute to best practices and playbooks, mentor junior team members, and support onboarding.

Benefits

Medical, dental, and vision insurance for team members and eligible partners and dependents.
Unlimited virtual mental health and acute medical visits.
Employee Assistance Program and wellness platform subscription.
Flexible time off, including volunteer days and mental health days.
14 paid company-wide holidays.
Paid parental leave, including for adoptive parents.
Employee Resource Groups.
Health savings accounts, flexible spending accounts, and commuter benefits.
401(k) with employer match, immediate vesting, and financial wellness resources.
Company-paid life and AD&D coverage, with optional additional coverage.
Disability coverage.
Accident insurance.
Pet insurance.
Work-from-home equipment and supplies.