Customer Success Executive (Honolulu, HI)

Philips • Sacramento, CA

9d • $123,000 - $195,000

About The Position

The Customer Success Executive oversees the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships in the Hospital Patient Monitoring (HPM) ecosystem. The role drives clinical, operational, and financial improvements in partnership with clinical, operational, technical, and executive stakeholders, and ensures customers adopt and optimize Philips monitoring solutions, including bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.

The position develops and manages a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models, while expanding Philips’ presence within accounts. It collaborates with Sales, Services, and Solutions & Delivery teams to support seamless project delivery and works with Sales on renewals, account growth, transitions to higher-value offerings, addendums, and broader Philips portfolio adoption. As a trusted advisor, the Customer Success Executive connects customer objectives with Philips’ monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.

This is a field role based in or within commuting distance of Honolulu, Hawaii, with 50–75% local travel expected. The role requires U.S. work authorization; sponsorship and relocation benefits are not provided. The posted base salary range is $123,000–$195,000, with possible additional compensation such as an annual incentive bonus, sales commission, or long-term incentives.

Requirements

• At least 5 years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or a similar area.
• Experience in the hospital healthcare or medical device industry.
• Strong executive influence, strategic mindset, and cross-functional leadership skills, internally and externally.
• Knowledge of tools such as Salesforce for evaluating, managing, and presenting KPIs and success plans to leadership.
• Deep understanding of hospital networks and workflows.
• Bachelor’s or master’s degree (or equivalent), or 9 or more years of related experience.
• Excellent written and verbal communication skills, including proficiency in developing presentations and reports.
• Ability to perform the minimum physical, cognitive, and environmental job requirements, with or without accommodation.
• U.S. work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
• Must reside in or within commuting distance of Honolulu, Hawaii.

Nice To Haves

• Hospital patient monitoring knowledge is highly preferred.
• Current Gainsight certification is a plus.

Responsibilities

• Oversee strategy, execution, adoption, and value delivery throughout the lifecycle of long-term strategic partnerships in the HPM ecosystem.
• Drive clinical, operational, and financial improvements with clinical, operational, technical, and executive stakeholders.
• Ensure customers fully adopt and optimize the complete monitoring solution, including monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
• Develop and manage a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models.
• Expand Philips’ presence within customer accounts.
• Collaborate with Sales, Services, and Solutions & Delivery teams to support seamless project delivery.
• Partner with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, develop addendums, and expand adoption of the Philips portfolio.
• Serve as a trusted advisor by linking customer objectives to Philips’ monitoring and enterprise portfolio, including diagnostic cardiology, software, interoperability capabilities, and emerging innovations.
• Evaluate, manage, and present KPIs and success plans to leadership.
• Develop presentations and reports and communicate effectively in writing and verbally.

Benefits

• Generous paid time off (PTO).
• 401(k) with up to 7% company match.
• Health Savings Account (HSA) with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Comprehensive Philips Total Rewards benefits program.
• Additional compensation may include an annual incentive bonus, sales commission, or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level