About The Position
Creatio is hiring an Enterprise Customer Success Manager to work with strategic Corporate & Enterprise customers across the North American market, with a focus on the USA. The role is intended for someone based on the U.S. East Coast; candidates in the Central Time Zone may also be considered. The customer portfolio has a strong emphasis on banks, credit unions, and other financial services organizations. The role centers on developing long-term customer relationships, advising assigned accounts, overseeing implementation delivery processes, and helping customers realize value and return on investment. The position also supports customer portfolio growth through retention, cross-selling, and upselling. Creatio describes its workplace as flexible, growth-oriented, recognition-focused, and innovative, with competitive compensation and benefits that may vary by country of residence and employment type.
Requirements
- At least 3 years of B2B account management or project management experience working with Enterprise accounts in the USA.
- Strong English-language skills and executive-level communication ability.
- Ability and desire to learn and adapt quickly to a changing market environment.
- Customer-centric expertise and a track record of delivering customer success.
Nice To Haves
- Experience working with CRM, BPM, or LC/NC solutions.
Responsibilities
- Maintain and develop long-term relationships with strategic Corporate & Enterprise customers across the USA region.
- Act as a trusted advisor to assigned accounts and communicate with stakeholders at different levels, including C-level executives.
- Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identifying early red flags to prevent delivery and launch-related issues.
- Help customers achieve desired outcomes, realize value, and attain a high return on investment.
- Grow the customer portfolio through zero churn and active cross-selling and upselling.
- Maintain an NPS score higher than the industry average.
Benefits
- Clear career paths and mentorship opportunities.
- Access to continuous learning and development.
- Flexible work arrangements and initiatives to support effective schedule management and well-being.
- A culture that recognizes achievements, values ideas, and empowers employees to contribute.
- Competitive compensation and benefits designed to support employees and their families; the exact package may vary by country of residence and employment type.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
