Customer Success Executive

JLL • Fort Worth, TX

4d • $125,000 - $165,000 • Remote

About The Position

The Customer Success Executive defines and executes a strategic vision for Corrigo’s Client Success function and manages relationships with assigned enterprise and mid-market clients. The role serves as a trusted strategic advisor, aligns Corrigo products and services with clients’ goals, and helps customers adopt the platform, realize value, and achieve a strong return on investment. It involves conducting strategic business reviews, monitoring product usage and customer health, addressing risks, and identifying opportunities for adoption, expansion, and upselling.

The position coordinates with clients and internal teams on projects such as integrations, migrations, upgrades, custom development, training, consulting, and implementations. It supports issue-resolution plans and application change orders, guides clients through upgrades and patches, and produces project plans, statements of work, requirements, reports, and presentations. The executive also brings customer feedback to Product Management and Sales/Marketing, supports customer advocacy, and regularly engages senior client stakeholders, including Directors, VPs, and C-suite executives.

The position is listed as remote in Dallas, Texas, with domestic travel of approximately 20%. The posting also describes an office or hybrid work environment. The estimated compensation is $125,000–$165,000 per year. A bachelor’s degree is preferred in business, management, or marketing; an MBA is highly desired. Five or more years of relevant software experience in Customer Success, Client Services, or Account Management is required.

Requirements

• Bachelor’s degree, preferably in business, management, or marketing.
• At least 5 years of relevant software experience in Customer Success, Client Services, or Account Management.
• Experience with SaaS platforms, JLLT platforms, and/or commercial real estate or facilities management is highly advantageous.
• Ability to conduct business assessments and analyses and translate findings into tailored enterprise solutions.
• Ability to document complex client requirements, develop business plans, manage development change requests, outline integration requirements, and provide high-level technical support.
• Demonstrated ability to upsell and cross-sell solutions to clients.
• Experience planning and delivering instruction in person and through web-based platforms.
• Ability to work with clients to define goals and objectives and track and communicate progress to clients and internal teams.
• Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• Strong problem-solving and analytical skills, including the ability to identify trends, patterns, and improvement opportunities.
• Excellent written and verbal communication skills, including explaining complex concepts to technical audiences and C-suite executives.
• Ability to monitor product usage and health indicators, identify at-risk customers, and develop mitigation plans.
• Ability to manage multiple projects independently and cross-functionally and keep stakeholders informed.
• Ability to build relationships and influence stakeholders from end users to C-suite executives.
• Ability to interpret client trends related to best practices, change requests, usage patterns, and support issues.
• Adaptability in a fast-paced environment and ability to manage competing priorities.
• Self-motivated, team-oriented approach, with a strong sense of responsibility and focus on client expectations.
• Resilience and ability to work under pressure and navigate organizational change.
• Comprehensive understanding of mobile technologies and SaaS ecosystems.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• MBA.
• Experience with SaaS platforms, JLLT platforms, commercial real estate, or facilities management.

Responsibilities

• Define and execute a strategic vision to enhance Corrigo’s Client Success function and client value delivery.
• Manage relationships with assigned enterprise and mid-market clients, aligning Corrigo’s products and services with their objectives.
• Act as a trusted strategic advisor and help clients define desired outcomes, goals, and performance indicators.
• Conduct strategic business reviews to support effective platform use, positive client experiences, and return on investment.
• Collaborate with marketing and sales teams on customer advocacy, case studies, and testimonials.
• Manage client expectations and set realistic goals.
• Coordinate cross-functional work for integrations, migrations, version upgrades, custom development, training, consulting, and implementation projects.
• Champion support-resolution plans and application change orders, and guide clients through application upgrades and patches.
• Develop scope documents, presentations, statements of work, functional and technical requirements, reports, and project plans.
• Engage regularly with senior client stakeholders, including Directors, VPs, and C-suite executives.
• Monitor product usage and customer health indicators, identify at-risk customers, and develop mitigation strategies.
• Share customer feedback with Product Management and Sales/Marketing and maintain access to the Voice of the Customer.
• Identify opportunities for increased adoption, account expansion, and strategic upselling.
• Take on additional projects and responsibilities as directed by management.

Benefits

• 401(k) plan with matching company contributions
• Medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level